Registered Polysomnographic Technologist & LPN

Margaret L Armstrong

***** **** *** ***** **** Guys Mills Pa 16327 Phone: 814-***-**** *********.******@*****.***

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RE: Employment Opportunity with your company

I believe that I have key strengths, skills, and experience accompanied by excellent customer services abilities that would make me a valued member of your team. I submit my resume for consideration of an appointment to discuss my credentials and your essentials as an employer.

Some of my key strengths include:

Standardize Operating procedures and Service Level Agreements.

Establish a High Standard of Customer Service

Marketing Programs, Presentations, and Relationship Building

Communicating effectively with Individuals at all levels of Organization

Knowledge of Management Procedures, Scheduling, and Project Implementation

Successful in coaching, providing feedback and Developing Employees

Accountable, Responsible, excellent interpersonal, problem solving and leadership skills.

My resume provides further detail on my skills, experiences and education background. I look forward to meeting with you.

Thank you for your valued time and consideration.

Sincerely,

Margaret L Armstrong

Career Focus

Dedicated Registered Polysomnographic Sleep Technologist and Licensed Practical Nurse with Skills and experience for working, leading, directing, planning, organizing and management skills with excellent customer service results and Quality performance.

An employee who is team oriented, honest, dependable who values and supports the organizational specific business goals and objectives.

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Skills

Customer Engagement with business partners and vendors

Development and Manage of Operating Budget

Facilities Development and Event Excellence

Creation of New business Processes, Methodologies, and Competencies

Development and Implementation of cost efficacy

Develop Business partnership with finance teams and vendors

Planning, interpersonal, problem solving and leaderships skills

Strong Communication, relationship building, and Team Management

Developed Operating procedures and service level agreements

Prioritizes work to align with Corporate Strategies while providing for our internal customers

Experience

Budget Development, tracking, and reconciliation of expenses

Responsible for performance of dedicated staff, supporting staff career development, and assuring high quality performance.

Monitor, track, trend and report process of team performance with accuracy of data and timely reports

Assign roles and responsibilities to the team and monitor team results against customer objectives and expectations

Insurance verification, authorizations and eligibility

Central Intake receiving referrals and implementation of delivery process

Efficient and responsive in-take process for business driven workplace

Assessment of client needs and expectations and identifies impact and dependencies

Recommends cost saving alternatives to customers when appropriate.

Recognize customers’ needs and ensure they are understood and properly addressed

Ability to communicate effectively with individuals at all levels of the organization

Strive to manage customers’ needs to positively impact health and wellness

Understanding of the insurance industry, ie: PPO, Private, Manage Care, UPMC, etc.

Career Chronology

January 2011 - Current

Meadville Medical Center – Sleep Lab

751 Liberty Street

Meadville Pa 16335

Title: Registered Polysomnographic Sleep Technologist

Polysomnography Technician Job Duties:

Performs pololysomnograms on patients to determine the cause and treatment for a patient’s sleeping problems. Responsible for on a daily basis include:

Obtaining Insurance eligibility with appropriate diagnosis

Obtaining Insurance verifications and authorizations for testing

Scheduling of Patients for testing during hours of sleep

Perform polysomnograms on patients

Monitor patient vital signs prior to sleep, attach various electrodes, sensors onto the patient to monitor brain activity during sleep.

Knowledge of equipment to monitor a patient's breathing patterns during sleep.

Monitor patient during sleep studies, Document and test data, Record Findings about all observed behaviors, notate body movements during sleep, abnormal breathing patterns or irregular brain functions.

Gathering all necessary data, write findings in reports and submit reports to physicians for diagnosing and treatment options

Conduct Patient interview, assessment and evaluations, teaching provide patients information on how to change lifestyle habits to obtain more restful sleep sessions.

Conduct various forms of cognitive testing on patients, such as testing a patient's ability to make logical choices before and after sleep cycles.

February 1999 – December 2010

Vantage Healthcare Network – Polysomnographic Sleep

South Main Street

Meadville Pa 16335

Title: Registered Polysomnographic Sleep Technologist - Director of Operations

Duties: Director of Operations of Polysomnographic Sleep Program

Responsible for development and operation of the Polysomnographic sleep program. Setting up sleep equipment, sleep labs, Coordinating clinical visits

Responsible for leading, directing, planning, organizing, and managing sleep technicians. Employee scheduling, availability of 24/7, employee evaluations, Hiring of employees.

Manage a team of internal employees, contractors, and activities of vendors, in implementation of projects, meetings, events

Creation of business process, approaches, competencies of resources and performance to ensure excellent customer service and quality results

Develop and manage the operation budget, including the development of cost efficacy efforts in partnership with finance teams and vendors

Maintain and increase customers, assess customers surveys, and develop appropriate actions to maximize business and improve satisfaction

Acquire client agreements, execute group specific client programs, to include development and management of campaigns to promote and support health and wellness strategy for employer groups

Document and present program results through operational reports, outcome studies, presentations, and budget

Market and Development of client contracts, vendor partners, and internal contracts to meet and exceed projected goals and objectives

Central intake for DME/HME/PET/CT – receiving referrals, implementing, insurance verification, and delivery process

May 1998 – February 2010

Crawford County Care Center

Rt. 198

Saegertown, Pa

Title: License Practical Nurse

Duties: Staff License Practical Nurse

Administering medicine to patients and monitoring the response of the patient to the medicine.

Taking and recording the patients’ vital signs such as: blood pressure, temperature, weight, height and prescription.

Taking lab samples from patients including wound cultures and urine samples.

Record keeping and filling patient charts.

Providing patients with medical care and helping maintain hygiene in nursing care homes.

Taking care of infants and small children. This includes feeding and cleaning them as they recover.

Supervising Certified Nursing Assistants

Feeding of patient who cannot feed themselves to include recording the food and fluid intake of the patient.

Preparing and giving injections and enemas.

Maintaining the patients’ room and equipment to ensure proper functioning and safety.

Inserting and monitoring Foley catheters.

Applying dressings and cleaning wounds.

Performing clerical work to include booking appointments and keeping patient records.

Evaluating the needs of nursing home residents and developing a care plan.

Reporting to the RN or Physician if any adverse change is noticed in patient health due to medication administered

Education and Training

Year: 2005

School: Atlanta School of Sleep Medicine and Technology

Location: Atlanta Georgia

Field of Study: Polysomnographic Technologists

Year: 1999

School: Crawford County Career and Technical Center

Location: Meadville Pa 16335

Field of Study: Practical Nursing Program

Year: 1996

School: Crawford County Career and Technical Center

Location: Meadville Pa 16335

Field of Study: Certified Nursing Assistant

Year: 1982

School: Meadville Senior High School

Location: Meadville Pa 16335

Field of Study: General Studies

Registry:

Registered Polysomnographic Sleep Technologist

Licensure:

Licensure Practical Nurse

Certification:

CPR/BLS

Certified Nursing Assistant 1996 -1999

References: Title Phone

Bill Henwood Director of Sales/Marketing 814-***-****

Immediate Supervisor – Vantage Healthcare Network

Thomas Surman Director of Advertisement 814-***-****

Co-worker – Vantage Healthcare Network

Debbie Hopkins Director of PPO 814-***-****

Co-work – Vantage Healthcare Network

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