Public Service Supervisor, Eligibility Specialist
Resume:
KIA BROOKS
Tracy, CA • 510-***-**** • *********@*****.***
PROFESSIONAL SUMMARY
Experienced public service professional with over 18 years of experience in Alameda County Social Services. Strong background in staff supervision, eligibility determination, customer service, and office administration.
EXPERIENCE
Supervising Clerk II Alameda County Social Services
Dec 2023 – Present
Supervise clerical staff and daily office operations.
Assign work, train employees, and monitor performance.
Prepare reports, correspondence, and administrative documents.
Eligibility Services Technician IV Alameda County Social Services
Jul 2017 – Dec 2023
Managed complex public assistance cases.
Determined and maintained eligibility for assistance programs.
Assisted clients by phone, email, and in person.
Eligibility Technician I–III Alameda County Social Services
Nov 2012 – Jul 2017
Interviewed applicants and determined program eligibility.
Processed applications, renewals, and case updates.
Maintained case records and prepared correspondence.
Eligibility Support Clerk Alameda County Social Services
Jan 2008 – Nov 2012
Processed Medi-Cal and public assistance information.
Maintained records and entered data into county systems.
Assisted clients and staff with eligibility inquiries.
Assistant Manager Sally Beauty Supply
Nov 2001 – Apr 2004
Assisted with store operations, customer service, and staff supervision.
Managed scheduling and inventory.
EDUCATION
B.S. Psychology – Kaplan University, 2011
A.S. Interdisciplinary Studies – Kaplan University, 2008
High School Diploma – Tennyson High School, 2000
CERTIFICATIONS
CPR Certification • California Driver's License
References Available Upon Request
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