General Manager & Sales-Driven Operations Leader

Sarah Lewis

**** ********* **., *******, ** ***** 985-***-**** **********@*****.***

Education

Baton Rouge Community College - Marketing Management (1 year)

Corporate training in management, customer service, sales

Skills & Abilities

Management

Scheduling and direct supervision of as many as 20 employees (5+ years)

Conduct employee training in customer service and sales (7+ years)

Sales

Active advertising and marketing skills

Promote growth and sales through positive customer contact and up-selling strategies

Communication

Encourage open communication between managers and employees

Encourage observation and direct communication with customers to improve marketing and sales

Experience

General Manager: Rainforest Carwash, 2018-2019

Supervised employees and conducted employee training.

oPromoted positive work atmosphere and employee teamwork, resulting in low employee turnover and the ability to hire within.

oAble to maintain low labor costs and meet bonus goals at the end of each period while keeping employees on a full-time schedule (which promoted employee loyalty). This strategy resulted in the store having one of the lowest labor rates out eight stores.

Exceeded net profit and sales per car goals by 122% from previous year’s sales. Was able to improve profit in sales almost every period while general manager.

Improved promotion and marketing of car wash services – increased sales of monthly fast passes by as much as 123%.

Insured proper daily operation and maintenance of car wash equipment, which reduced maintenance repair costs and ensured functional use to the best quality per wash. Company liability costs due to customer car damage over last six months was less than $100.

Implemented new standards and processes for operation of store, which included safety procedures, chemical storage (PPE), cleanliness of store and grounds, and employee training standards that was recognized by the home office as the model store and the standard for all other stores to follow. Created employee training guides for company-wide implementation.

As general manager, maintained positive one-on-one customer contact, making customers feel valued and appreciated. Also promoted this approach as the standard for all employees to follow.

Completed general sales reports and bank deposits, ensuring books were balanced daily.

Maintained monthly inventory of retail vending machines and operational supplies for car wash. Worked with the home office and company distributors to order supplies.

Assistant Manager: Rainforest Carwash, 2018

Helped with opening and closing the store.

Completed weekly employee work schedules.

Helped with managing employees and employee training.

Provided customer service and sales.

Helped ensure proper maintenance of equipment and store premises.

Family Business Partner: Smith Enterprises 2016-2018

Customer service, sales, drywall work (hang, float, and tape).

Key Manager/Bartender: Jax Brewery 2015-2016

Supervise and schedule employees, conduct employee training, customer service, bartending.

General Manager: Hook’d Up Bar and Grill 2013-2015

Operations management in two stores (Hammond and Madisonville), supervise and schedule employees, conduct employee training, customer service, sales.

Corporate Bar Trainer: Darden (Longhorn): 2011-2013

Supervise and train new employees for new restaurant locations, inventory, customer service, bartending.

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