Dedicated Tutor and Customer Support Professional

Experience

Classical Conversations Fort Mill, SC

Tutor (Part-time) 08/2017 - 05/2024

Adapted teaching methods and lesson plants to changing students needs. Boosted Students confidence and self-esteem through constructive feedback and praise. Helped improve test-taking strategies, leading to increased scores on subject tests. Adapted teaching methods to accommodate various learning styles ensuring all students could grasp concepts being taught.

Convergys Inbound Call Center Charlotte, NC

Call Center Representative 08/2007 - 10/2007

Managed high call volumes while providing exceptional customer support and maintaining professional composure. handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner. developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations. Walmart Mount Holly, NC

Front End Cashier 05/2007 - 08/2007

Enhanced customer satisfaction by providing efficient and friendly service during checkout. Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers. Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise. Handled high volumes of transactions with accuracy, contributing to overall store sales goals. Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons. Lancaster County Detention Center Lancaster, SC

Correctional Officer 05/2006 - 10/2006

Provided 24-hour supervision and security of inmates at a medium-security jail. Notified management of any security issues within the facility, ensuring that security protocols were being followed. Searched cells of inmates to identify and confiscate contraband and other prohibited items. Managed high risk situations with professionalism and composure, ensuring the safety of all involved parties. Reduced instances for contraband by thoroughly searching inmates, cells and common areas. Observed and supervised inmates. Escourted inmates to court, hospital and to various appointments. Conducted standard and emergency headcounts. Prepared, processed and maintained forms, reports, logs, records, and activity journals. Completed intake paperwork, fingerprints and searches. Assisted medical staff by distributing medications to inmates for release. Recieved and accounted for personal possessions and determined inmate work assignments. Staffmark Richburg, SC

Data Entry Clerk 03/2005 - 11/2005

Completed data entry tasks with accuracy and efficiency. Followed established procedures to enter and process data correctly. Organized, sorted and checked input data against original documents. Scanned documents and saved in database to keep records of essential organizational information. Entered data into various computer systems accurately using Microsoft Office Suite. Sorted documents and maintained an organized filing process. Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases. Created and maintained data entry logs to track data entry activities.

Hibbett Sporting Goods Lancaster, SC

Retail Sales Associate 02/2002 - 11/2003

Established personal connections with customers, exceeding customer service expectations. Skills

Customer service, Time management, Computer literacy, Communication skills, Documentation review, English, Microsoft excel, Microsoft word, Teaching Experience, Problem Resolution, Organizational Skills Education

University of South Carolina Columbia, SC

Megan Sprinkle

803-***-**** *****.**********@*****.*** Lancaster, SC Criminal Justice 05/2025

Associates of Science in Criminal Justice

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