Network & Cyber Security Engineer

Neha Balaji Khandade

Network & Cyber Security Engineer

n Wilson, North Carolina, USA n +1-980-***-**** )n **************@*****.*** Professional Summary

Experienced Network and Cyber Security Engineer with 4.9 years of expertise in network operations, MPLS/VPN troubleshooting, endpoint security, enterprise support, and cloud-based security solutions. Skilled in handling L1/L2 technical support, incident management, malware troubleshooting, and customer support for enterprise clients. Hands-on experience with Seqrite Endpoint Security, Mobile Device Management (MSUITE), MPLS, VPN, and leased line technologies. Passionate about cyber security, networking, and delivering reliable technical solutions. Key Skills

• Cyber Security

• CCNA

• Endpoint Security

• Network Operations

• MPLS / VPN / ILL Troubleshooting

• Wireshark

• Putty

• Ticketing Tools

• Customer Support

• JIRA

• Windows OS

• IDS/IPS

• Firewall Policies

• Malware Analysis

Professional Experience

Tata Communications Limited — Network Engineer

Nov 2022 – Mar 2026

• Provided L1 and L2 troubleshooting support for IP/MPLS clients.

• Monitored network links, utilization, router uptime, LAN health, and packet drops.

• Worked on MPLS, VPN, ILL, RF links including WiMAX, Radwin, and Cambium.

• Coordinated with last-mile providers such as MAN, Sify, Bharti, and TTSL.

• Managed escalations and ensured SLA compliance for enterprise customers.

• Utilized Putty and troubleshooting tools for diagnostics and issue resolution. Quick Heal Technologies — Cyber Security Engineer

Sep 2020 – Jun 2021

• Supported Seqrite Endpoint Security (Cloud & On-Premise) and MSUITE MDM cloud.

• Diagnosed malware, ransomware, trojan, and vulnerability-related issues.

• Worked with tools such as Wireshark, Process Monitor, Process Explorer, and Autoruns.

• Raised JIRA defects and collaborated with QA, Product, and SME teams.

• Assisted in deployment of DLP, Firewall, IDS/IPS, and Web Security policies.

• Created knowledge base articles for repetitive customer issues. Seven Mentor Private Limited — Intern

Internship

Education

M.Tech — Vishwakarma Institute of Technology, Pune B.Tech / B.E. — Pune University

Certifications

• Certified Ethical Hacker (CEH)

• CCNA Certified

• Juniper Networks Certified Associate Junos

Languages

English, Hindi, Marathi

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