Customer Support & Front Desk Professional
Resume:
Asna Danish
Richmond, TX 77406, USA
****.******.**@*****.***
Professional Summary
Dedicated and customer-focused professional with experience in customer service, product support, and front desk administration. Strong communication and organizational skills with the ability to work independently and as part of a team. Seeking opportunities for growth and professional development. Professional Experience
Product Expert
TurboTax April 2026
● Assisted customers with product-related inquiries and troubleshooting.
● Guided users through tax preparation processes and software features.
● Delivered professional customer support while maintaining high satisfaction levels. Customer Representative
Omaha Steaks October 2025 – January 2026
● Assisted customers with orders, product information, and issue resolution.
● Maintained excellent customer relations through effective communication.
● Processed customer requests accurately and efficiently. Product Expert
TurboTax December 2024 – April 2025
● Provided support to customers using tax software products.
● Assisted with account access, navigation, and filing-related questions.
● Maintained a positive and customer-focused service experience. Customer Service Representative
MBE April 2014 – July 2016
● Assisted customers with inquiries and provided excellent customer service.
● Handled customer concerns professionally and efficiently.
● Maintained accurate customer records and documentation.
● Worked collaboratively with team members to ensure customer satisfaction. Front Desk Receptionist
Generation’s School August 2013 – March 2014
● Managed front desk operations and greeted visitors professionally.
● Answered phone calls and directed inquiries appropriately.
● Scheduled appointments and maintained administrative records.
● Supported daily office and school administrative functions. Front Desk Receptionist
M2 Grammar School January 2011 – July 2013
● Welcomed students, parents, and visitors in a courteous manner.
● Managed incoming calls and office correspondence.
● Maintained records and assisted with administrative tasks.
● Coordinated front desk activities to ensure smooth operations. Education
Bachelor of Commerce
University of Karachi 2009 – 2010
Intermediate in General Science
Govt. Sir Syed College, Karachi 2007 – 2008
Honorary Diploma
Hanford High School Washington, USA 2005 – 2006 Matriculation in Computer Science
Govt. G Pilot Higher Secondary School, Karachi 2004 – 2005 Skills
Customer Service Product Support Front Desk Operations
Communication Skills Administrative Support Team Collaboration
Problem Solving Time Management Microsoft Office Basics
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