Detail-Oriented Healthcare Customer Care Specialist

Laveda P. Lark-Lee

Address: *** ******* *** *** ** Joliet, IL 60435

(T) 630-***-****

**************@*****.***

Objective

am very interested in this industry and feel would be the perfect candidate as am detail

oriented, adaptable, dependable and a team player. have no doubt that this position will allow

me to use my vast skills and experience have acquired over the years.

Experience

Duly Health and Care (June, 2018 - November, 2025)

Job Title: Customer Care Support Specialist

During my time at Duly Health and Care, my responsibilities were:

Ensuring patient satisfaction

Scheduling appointments for specialty clinics

Managing inbound/outbound calls from patients that had specific questions for the

nurses or providers

Updating patient charts as needed

Making adjustments to the doctors schedule

Updating patient charts when needed within the EPIC system.

Communicating the needs of the patients to the patient

Silver Cross Hospital of New Lenox, IL (Apr, 2012 - Mar, 2018)

Job Title: Patient Care Technician/Front Desk Receptionist

As a patient care technician at Silver Cross Hospital, my responsibilities included:

Gaining experience in administrative duties such as insurance verification, billing, and

coding. also became accustomed to different types of EMR systems

Assisting patients with activities of daily life.

Rehabilitation care

Collaborating closely with the patients Nurses and Doctors, charted on patients care.

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