Department Supervisor - Operations & Team Leadership
Resume:
JASMINE
BRADLEY
MANAGER
***********@*****.***
Columbia, SC 29229
CONTACT
SKILLS
• Problem resolution
• Customer service
• Problem-solving
• Workplace safety
• Time management
• Leadership skills
• Customer relations
• Policy enforcement
• Inventory management
• Workflow optimization
• Employee scheduling
• Training and development
• Staff hiring and retention
• Emergency response
• Customer engagement
• Workforce planning
• Safety and security
• Adaptability and flexibility
• Team leadership
• Conflict de-escalation
• Decision-making
Relationship building and
• management
• Strategies and goals
Proactive Department Supervisor with strong track record of leading teams to achieve outstanding results. Forward-thinking approach to problem-solving, combined with articulate communication skills, ensures effective team motivation and goal attainment. Ambitious in driving projects forward and optimizing operations for maximum efficiency. Assertive leadership style fosters collaborative and high-performing work environment.
Results-driven and detail-oriented supervisor with strong organizational skills and focus on ensuring tasks are completed quickly and accurately. Demonstrates methodical approach to managing team performance, optimizing workflows, and maintaining order in department. Proven ability to implement effective strategies for inventory control, staff training, and customer service excellence. Seeking to leverage these abilities and knowledge as Department Supervisor.
Motivated leader with strong ability to inspire and drive teams towards achieving departmental goals through articulate communication and dynamic approach. Consistently recognized for ambitious strategies and fostering collaborative, result- oriented environment.
PROFESSIONAL SUMMARY
Department Supervisor
Lowes, Columbia, SC
EXPERIENCE
July 2023 - Present
Coordinated daily activities to ensure timely completion of tasks within
• established deadlines.
Delivered excellent customer service, driving quality shopping
• experiences.
Evaluated employee performance regularly and provided constructive
• feedback for growth opportunities.
Handled escalated customer issues, driving customer satisfaction and
• repeat business.
Maintained knowledge of product ranges and services to improve
• customer experience.
Mentored staff on best practices for process improvement to optimize
• workflow efficiency.
Lead weekly team meetings to discuss upcoming tasks, review project
• status updates, and resolve any issues or concerns.
• Flexible schedule
• Training and mentoring
Mechanic
take 5 oil change, Columbia, SC
• Met or exceeded operating standards for brand consistency. Cultivated strong working relationships with internal and external
• stakeholders to ensure effective communication and collaboration. Collaborated with other departments across the organization to
• facilitate cross-functional projects.
Advised executive management on departmental matters as needed
• while representing the interests of the team.
Identified key performance indicators and developed action plans to
• improve overall productivity levels.
Managed all aspects of department operations, including scheduling,
• budgeting, staffing and resource allocation.
Trained and supervised associates on customer service excellence and
• strong company culture.
• Resolved conflicts and disciplinary issues within the department. Oversaw the development, implementation, and maintenance of
• policies and procedures within the department.
Adhered to store merchandising standards in support of appropriate
• inventory levels and backroom organization.
Evaluated performance of department staff and provided feedback
• and guidance to ensure maximum productivity
Maintained calm demeanor and professionally managed issues in
• accordance with company standards.
Maximized sales and long-term profitability to achieve department
• goals.
Analyzed department performance and defined action's required to
• achieve business objectives.
Delivered constructive feedback and developmental support to
• department staff.
Supported recruiting and hiring of talent, developing strong and
• capable teams.
Followed loss prevention and risk management guidelines, resulting in
• enhanced safety and security.
• Developed and managed the department budget.
Loaded and unloaded packages and merchandise from industrial
• trucks.
• Placed and arranged items and packages on pallets for transport.
• Inspected forklift equipment daily to ensure proper functioning. Practiced safe driving habits while maneuvering around warehouse
• environments.
Continuously monitored surroundings for potential hazards or
• obstacles during operation of forklifts.
Educated employees on proper use of organization's products and
• systems.
Trained existing personnel on new or enhanced applications, products
• and job functions.
May 2023 - July 2023
Cashier
Publix, Columbia, SC
Sales Associate
Goodwill, Columbia, SC
Inspected brake systems, steering mechanisms, wheel bearings,
• transmissions, engines, and other parts of vehicles. Diagnosed mechanical problems and determined the best course of
• action to repair vehicles.
Worked closely with other mechanics to maximize efficiency in
• completing jobs quickly.
• Documented services and repairs on work orders.
Followed all safety protocols while performing repairs in accordance
• with industry standards.
Maintained accurate records of work performed on each vehicle
• including part numbers and descriptions.
Educated customers on the need for regular maintenance checks on
• their vehicles.
Ordered accurate amounts of parts and supplies to maintain
• necessary inventory.
• Maintained cleanliness of work area.
March 2023 - June 2023
Operated cash register and accurately processed payments, returns,
• and exchanges.
Maintained cleanliness of the checkout area by cleaning counters,
• shelves and windows.
Performed opening and closing procedures, such as counting cash
• register, restocking, and cleaning.
• Built and maintained positive working relationships with co-workers. Provided excellent customer service by greeting customers and
• offering assistance.
Developed strong customer service skills by providing efficient and
• accurate service.
Accurately processed customer payments using cash, credit cards, and
• checks.
Handled customer complaints and inquiries in a courteous and
• efficient manner.
• Provided efficient and courteous service to customers. April 2023 - June 2023
• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Kept work area clean, organized and free of clutter at all times.
• Performed cleaning tasks, keeping store neat and organized. Operated cash register and POS to handle purchases, refunds, and
• exchanges for customers.
Assisted customers with product selection to ensure customer
• satisfaction.
Warehouse Associate
Amazon, Columbia, SC
Manager
Cookout, Charlotte, NC
Demonstrated exceptional customer service skills, resolving customer
• complaints efficiently and courteously.
Organized merchandise displays to promote higher levels of customer
• engagement.
Greeted and escorted customers to product racks and shelves to
• assist with finding merchandise.
December 2021 - February 2023
• Sorted and organized merchandise in preparation for shipment. Moved products and equipment to appropriate locations to maintain
• workspace cleanliness.
Packaged and sealed products according to order size and
• specifications.
Inspected products for defects and damages and reported discarded
• items to supervisors.
Adhered to company policies for safe storage of goods in the
• warehouse facility.
• Used scanners to document pertinent carton level information. Documented all damages, shortages, overages or other irregularities
• in shipment records.
• Ensured quality control standards were met during receiving process.
• Examined merchandise for defects or damage before stocking shelves. Replenished shelves with incoming stock orders and performed daily
• spot checks on inventory.
Reported malfunctioning and damaged equipment to supervisors for
• repair.
• Performed physical inventory counts on regular basis.
• Implemented safety protocols for handling hazardous materials. Identified and removed safety and sanitation hazards from work
• areas.
Informed supervisor of parts needed for stock and discrepancies in
• inventory quantities.
• Packed orders in accordance with customer specifications. Pulled and prepared product for shipment, verifying exact number
• and type of product before loading and shipping. Routed products by scanning packages, reading labels and charts,
• verifying numbers and sorting packages correctly. Maintained facility equipment and materials in neat, clean, and orderly
• fashion.
Used good manual dexterity, hand-eye coordination and depth
• perception to complete accurate work.
August 2016 - December 2021
Chef
Bank of America stadium, Charlotte, NC
Mentored and trained new employees on company policies and
• procedures.
Provided support for customers by addressing complaints quickly and
• efficiently, displaying exceptional customer service skills. Managed daily operations including scheduling and budgeting,
• exhibiting excellent multitasking capabilities.
• Monitored team productivity and performance to support goals. Assigned, prioritized, and delegated tasks and responsibility to
• departmental employees.
Coached and motivated team, driving sales and delivering exceptional
• customer service.
Utilized strong analytical and problem-solving skills to address
• operational issues.
• Communicated plans and actions to meet departmental goals. Oversaw multiple projects simultaneously and ensured tasks were
• efficiently completed.
Resolved conflicts between team members promptly using sound
• judgment based on company policies.
Enforced work practices and procedures to reduce workplace safety
• and health hazards.
Monitored sales activities and identified opportunities for
• improvement, displaying keen analytical skills.
Created innovative strategies for increasing customer satisfaction and
• loyalty, highlighting an ability to think outside the box. Analyzed and resolved quality and customer service issues,
• recommending system improvements.
April 2013 - September 2016
Maintained high levels of cleanliness and organization within the
• kitchen environment.
Performed prep work such as chopping vegetables or marinating
• meats prior to service hours.
Labeled and stored raw food ingredients in appropriate storage room,
• walk-in refrigerator, or freezer.
Inspected kitchens to observe food preparation quality and service,
• food appearance, and cleanliness of production and service areas. Instructed new staff in proper food preparation, food storage and use
• of kitchen equipment and utensils.
Adapted quickly when presented with changes in orders or
• unexpected requests from customers.
Planned and prepared menus for a variety of events, utilizing seasonal
• ingredients and catering to dietary restrictions. Collaborated with front-of-house staff to provide exceptional
• customer service experience.
EDUCATION
Zebulon B Vance High school, Charlotte,NC
May 2014
CERTIFICATIONS
• Forklift
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