Dispatch, customer service, customer care
Resume:
Barbara Atkinson
Helena, Al. *****
Phone: 205-***-****
Email: *****************@*****.***
Objective
An opportunity to obtain a position that will allow me to effectively utilize my communication, training, and organizational skills in a friendly, team-oriented work environment.
Experience
2022- 2023 R&L Global Logistics Hoover, AL
Final Mile Specialist
Provide support to the Domestic team including dispatching, document preparation, tracking and tracing freight using McLeod software.
Communicate clearly and effectively with clients, carriers, and peers.
Communicate frequently with the Capacity team and/or carriers to gather POD’s, BOL’s, invoices,
and updates to ensure loads closed in a timely manner.
Provided unmatched customer Service with customers and carriers to build relationships, serving their needs and providing resolve for complaints and problems
2018- Current John Fayard Moving and Warehousing – Team Division Bessemer, AL
Fleet Manager / Operations Supervisor
Brought on board to start up and open new satellite branch for Team Division.
Identify, Recruit, and onboard candidates for driver positions. Responsibilities include interviewing, hiring, orientation and complete hiring paperwork for Human Resources, training employees, planning, assigning loads, rewarding, and disciplining employees, addressing complaints, and resolving problems.
Lead and mentor 34 drivers to ensure shipments are delivered safely and on time, using AS400 system.
Communicate with brokers daily to book loads and maintain acceptable service levels and pricing.
Negotiate pricing and service level expectations on offered loads with brokers. Accept load tenders, that maximize revenue and employee productivity.
Manage day-to-day fleet operations and to ensure an open and transparent level of communication with customers.
Serve as liaison between brokers and drivers, ensuring service level agreements are met.
Build and maintain strong, personalized relationships with vendors and brokers by meeting appointment commitments and providing necessary accommodations.
Provide proof of delivery to customers via email, once bill of ladings and required documentation are provided by driver, using Transflo system.
Consistently receive customer satisfaction, with exceptional customer service and on time deliveries.
Carry out supervisory responsibilities in accordance with company policies and compliance of DOT rules/regulations and FMCSA laws by promoting safety initiatives daily.
Work closely with maintenance to schedule PM’s on trucks to reduce breakdowns causing reduction of revenue.
2015-2018 Transport America Birmingham, AL
Fleet Manager
Managed performance of team OTR drivers across forty-eight states. Monitor individual trucks, ensuring on time deliveries, exceeding company key performance indicators including truck idle time and driver performance, fuel and tractor routes, deadhead percentage, driver hours/mileage ratios obtaining mileage quota quarterly bonuses, using Transcom system.
Monitored all drivers CDL licenses/hazmat endorsement and DOT physicals to ensure all are up to date.
Administered over PTAs, hours of service, ETO request and random drug screens. Balanced driver personnel needs such as vacation, payroll functions, coaching/ mentoring drivers as needed per company policy. Maintain positive employee relations and retention by assisting drivers in meeting income goals and home time.
Trained new drivers to use Qualcomm system in trucks.
Ensure compliance of all Federal transportation laws, promoting safety initiatives daily while optimizing fuel and maintenance costs to maximize truck revenue.
Collaborate with Safety, Human Resources and Sales as needed.
Collaborate with Maintenance
**Received Fleet Manager 2018 Team of the Year – Award**
2012-2015 Pace Runners Inc. Corporate Office Bessemer, AL
Central Dispatcher
Work close with Sales and Operations Management
Manage and dispatch orders for employees, agents, and contractors
Dispatch drivers for expedited orders.
Work efficiently to resolve drivers needs
Work efficiently to resolve customer needs and complaints
Complete customer follow- up calls for complete customer resolution and satisfaction
Compile and distribute daily reports to specific customers and senior management via email
Answer multi-lined phone system
Work daily and proficiently with Outlook, Excelerator and MS software
Assist Customer Service and Sales team as needed
Copy, scan, fax, and file all
1997 - 2011 Communications Test Design Inc. (CTDI) Bessemer, AL
Customer Service Supervisor
Worked efficiently to resolve customer needs and complaints
Worked daily with Outlook, Excel, and MSWord
Issued purchase order numbers
Expedited electronic equipment via aircraft, national courier, or local courier service
Began with commitment and completion to set up and oversee Customer Service Department in new complex
Kept open dialogue with customers (field and management) to insure complete satisfaction
Logged employee hours worked in KRONOS payroll system
Answer multi-lined phone system
1995 - 1997 Communications Test Design Inc. (CTDI) Bessemer, AL
Electronics Technician
Tested electronic circuit boards for trouble shooting and repair
Performed component level troubleshooting and repair of printed circuit boards
Maintained records of repair activities
Education
1994-1997 Bessemer State Technical College Bessemer, AL
Industrial Electronics
Maintained 3.0 grade point average
Specialized Training
1996-2001
Jefferson County Jail and Prison Ministry Birmingham, AL
Coordinated, setup and classroom trained qualified persons the state laws and rules of the judicial system to enter jails and prisons teaching the Christian faith
References
Available upon request.
Contact this candidate