Administrative Assistant and Customer Service

KENDRA MCKENZIE

Coolidge, Georgia 352-***-**** **********@*****.***

ADMINISTRATIVE ASSISTANT OFFICE SUPPORT CUSTOMER SERVICE SUMMARY

Experienced administrative and customer service professional with more than 20 years of office, client service, records, scheduling, document preparation, billing support, inventory, sales, shipping, and daily office operations experience. Strong background in professional office environments with attorneys, courts, medical offices, vendors, customers, and the public. Dependable, organized, detail-oriented, and able to step into busy offices, learn systems quickly, and keep work moving. CORE SKILLS

Administrative Support Reception / Phone Support Customer Service Scheduling & Calendars Records & File Organization Data Entry Document Preparation Confidential Records Deadline Tracking Office Coordination Billing / Expense Support Inventory Management Product Pricing Packing & Shipping Vendor Communication Client Communication Problem Solving Microsoft Office / Email / Online Systems WORK EXPERIENCE

Administrative / Sales / Customer Service Independent Specialty Fishing Tackle & Outdoor Sales Business Coolidge, Georgia 2020-Present

• Operate a specialized outdoor sales business focused on fishing tackle, collectible lures, outdoor products, and customer service.

• Research, identify, appraise, price, buy, sell, trade, photograph, list, pack, and ship products through online platforms, collector groups, and in-person events.

• Communicate directly with customers, answer product questions, resolve concerns, explain product details, and build repeat business through dependable service.

• Manage inventory organization, pricing, sales records, shipping, customer follow-up, event preparation, and day-to-day business operations independently.

• Maintain advanced product knowledge of fishing lures, Japanese/JDM tackle, collectible tackle, inshore saltwater fishing, hunting, and outdoor merchandise.

• Professional memberships include the National Fishing Lure Collectors Club (NFLCC) and Florida Antique Tackle Collectors (FATC). Paralegal / Office Support Morgan & Morgan

Gainesville, Florida January 2020-2023

• Supported attorneys, clients, files, documents, deadlines, and daily office flow in a high-volume professional office.

• Communicated with clients, courts, medical providers, vendors, and outside offices while maintaining confidential information.

• Prepared and organized correspondence, records, summaries, filings, and other time-sensitive documents.

• Scheduled hearings, depositions, mediations, trials, and client meetings; helped track deadlines and office priorities. Paralegal / Lead Paralegal / Case Manager Fine, Farkash & Parlapiano, P.A. Gainesville, Florida Sept. 2012-Apr. 2014; Jan. 2019-Dec. 2020

• Supported attorneys with file management, client communication, scheduling, records, and daily case organization.

• Managed deadlines, confidential documents, correspondence, filings, and client-service needs.

• Helped coordinate office workflow, document organization, and time-sensitive responsibilities. Paralegal / Office Support Farah & Farah

Gainesville, Florida November 2016-December 2019

• Supported the managing litigation attorney and office staff with client communication, records, scheduling, filings, and deadlines.

• Prepared case documents, summaries, and demand materials; interviewed prospective clients and gathered information.

• Maintained organized files and assisted with daily office needs in a busy client-facing environment. Legal Assistant Saliwanchik, Lloyd & Eisenschenk Gainesville, Florida April 2014-November 2016

• Assisted a firm shareholder with client communication, file organization, document preparation, attorney time entry, and daily office tasks.

• Filed patent-related documents with the USPTO and handled confidential, time-sensitive records. Legal Assistant DLA Piper LLP

Dallas, Texas October 2007-May 2012

• Supported multiple attorneys in litigation, bankruptcy, business, construction, and intellectual property matters.

• Managed calendars, files, deadlines, client communication, document preparation, discovery, and trial preparation materials. Legal Assistant / Paralegal / Office Manager Craig A. Bernstein, Attorney at Law Dallas, Texas March 2000-October 2007

• Helped run daily office operations for a small law office, including phones, clients, calendars, files, costs, expenses, and documents.

• Prepared office documents, pleadings, discovery, garnishment paperwork, and materials for collections, construction, business disputes, arbitration, and judgment enforcement.

Civil Deputy Clerk Dallas County Records Building Dallas, Texas September 1999-January 2001

• Handled civil court filings, entered new civil cases, answered phones, prepared citations and subpoenas, and maintained accurate court records. Authorized to work in the United States for any employer. References available upon request.

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