Shift Lead & Customer Service Professional

Gracelyn Henson

Charlotte, NC 828-***-****) *************@*****.***

Education

Charlotte Mecklenburg Virtual School

**** ******* **** ****, ********* Nc 28217

● GPA: 3.120; With a singular AP psychology class and mostly honors.

● Relevant Coursework: Business Essentials, Sports and Event Marketing

● High School Diploma

Paul Mitchell Cosmetology School

● Attendance: 100% attendance

● Grade: 100%

Work Experience

Twin Peaks

December 2025 - current

Server

● Take Orders, run food to tables, pre-bus, and entertain. Target August 2025 - December 2025

Guest Advocate 7860 Rea Road Charlotte, NC

● Drive Ups; Collect and deliver bags to guests at the drive up slots.

● Return Desk; Handle customer complaints, take care of phone calls, and item returns.

● Checklanes; Work the cash register, Greet customers with a friendly and polite attitude, Provide customers a good experience at the end of their visit, finish customer shopping experiences by checking out customers.

● Self checkout; Manage break schedules, watch over self checkout, Positively impact each and every customer experience leaving.

● Starbucks; Barista certification, Meet regular customers and improve future visitations, make drinks, and closing activities.

Tropical Smoothie April 2024- August 2025

Shift Lead/Manager 5349 Ballantyne Commons Pkwy Charlotte, NC

● Food: Make breakfast items, lunch items, etc.

● Smoothies: Make smoothies and beverages.

● Management duties: Handle cash, Inventory, etc, and keep co workers on track while keeping an upbeat and positive environment.

Skills and Interests

● Skills: Leadership, Organization development, Executive Communication, Project Management, Sociability skills.

● Interests, Hobby’s, and Experience: Nails, Lash Extensions, Makeup, Hair Extensions, Working out, Fashion, Babysitting, and Volleyball.

Contact this candidate