Customer Service & Shift Leadership

Lorenzo Gonzales

Wilmington, CA 907**-***-*** ***5 *******.***.*******@*****.***

Work Experience

Head Cashier

Sprouts Farmers Market San Pedro, CA

November 2023 to October 2025

As head cashier I coordinated breaks, cashed in drops, faced merchandise, made sure lines kept short, helped customers directly with any question or issues, delivered great customer service to ensure we met our sales goals by making proper additional suggestions relating to items scanned, made sure bags were stocked for customers, and executed accounting closing or opening procedures.

Customer Service Advisor

Jiffy Lube Carmichael, CA

August 2018 to November 2023

I was in charge of checking in customers, going over further services the customer's vehicle may have needed, cashing customers out, and making sure sold services got completed. I also worked as a technician under the hood as well as a window and interior cleaner when we were short staffed while still meeting or even beating our labor goals for the day by selling necessary services to customers in need. Shift Leader

Dollar General North Highlands, CA

April 2015 to August 2018

I directed my two to three associates to their duties for the day, stocked, faced the items in the front of the store, set breaks and lunches, made sure we made enough money (made labor) to keep my staff their full shift, would sometimes be forced to run two registers at once and still delivered great customer service, and would execute my closing or opening accounting procedures in a timely manner.

Education

Information Systems and Philosophy (Some college)

Reedley college Reedley, CA

January 2011 to June 2014

High school (GED)

K12 Sacramento, CA

June 1999 to December 2009

Skills

Medical terminology Shift Management Time management Computer Operation Typing English Pallet Jack POS Mechanical knowledge Cleaning Experience Sales Cash Handling Basic math Serving Experience Oil Change Data Entry Upselling Driving Microsoft Excel Customer Service Order Picking

Certifications and Licenses

Driver's License

December 2021 to January 2027

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