IT Technician and Security+ Support

Jamel Jackson

Piedmont, OK***** • 316-***-**** • **************@*****.***

IT Technician

Results-driven and versatile Military Veteran with a proven track record in diverse roles. Adept at balancing independent work with collaborative teamwork, consistently achieving goals and exceeding expectations. Demonstrated proficiency in communication, emphasizing clear and effective verbal and written skills. Seeking a new challenge in the IT field to leverage technical skills and commitment to excellence.

Education

Information Technology Security and Administration Program MyComputerCareer-Live Online

Graduation: April 2024

Information Technology & Networking Hands on Training

Implemented mobile solutions including laptops, tablets, and mobile communication.

Provided Wireless Network Support and install, configure, and troubleshoot wireless access points

Performed troubleshooting and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning.

Monitored and administered IT systems regarding hardware replacements, upgrades, and new installations.

Repaired and replaced malfunctioning components in desktops, laptops, or mobile devices.

Upgraded all components of PC including hard drives, CPUs, memory, wireless network cards & many other peripherals.

Installation and configuration of computer hardware, software, systems, networks, printers, and scanners

Cloud Platform Support to include Microsoft Intune, Office 365 and Google Cloud Applications

Implementation of wireless networks, and various topologies

Certifications & Skills Reflected

CompTIA Security+ Certification: Access Control CompTIA Cryptography Cyber Forensics Data Security Disaster Recovery Planning Firewall Configuration Malware Identification Mobile Device Security Network Security Security Configuration Security Policies Threat Analysis Threat Detection Earning Criteria Attacks & Vulnerabilities Identity & Access Management Technologies & Tools Risk Management Architecture & Design PKI

CompTIA A+ Certification: Cloud Computing Cybersecurity Hardware Configuration Hardware Troubleshooting Help Desk IT Support Linux Mac Support Mobile Device Support Networking Operating Systems Software Troubleshooting System Backup and Recovery Systems Administration Technical Support Virtualization Hardware Security Operational Procedures

Microsoft Azure Fundamentals AZ-900 Certification: Infrastructure management Database management Software development Azure Azure Architecture Azure Cloud Services Microsoft Microsoft Azure Fundamentals Microsoft Learn Sandbox Cloud Concepts Core Solutions & Management Tools General Security & Network Security Identity, Governance, Privacy & Compliance Features Azure Cost Management & Service Level Agreements

Professional Experience

Logistics Technician Pal-Serv - Oklahoma City, OK October 2018 – Present

Administer maintenance on equipment, including troubleshooting and repair to ensure uninterrupted communication.

Provide technical support for tablet IT issues, diagnosing problems and implementing solutions to optimize performance.

Manage tablet updates and software installations to enhance functionality and security measures.

Resolve printer errors by diagnosing & implementing corrective measures, ensuring seamless operations within the IT infrastructure.

Setting up and configuring network connections for tablets to ensure seamless communication.

Diagnosing and resolving issues related to Wi-Fi, Bluetooth, or cellular connectivity on tablets.

Integrating tablet software with other systems or applications to streamline workflows and enhance functionality.

Provide training & ongoing support to on how to effectively use tablet technology, including software applications & features.

Monitor & optimize performance of tablet systems through regular analysis, software updates & hardware upgrades as necessary.

Student MyComputerCareer- Indianapolis, IN- Live Online September 2023- May 2024

OS installation, device software security, troubleshooting, & enterprise network procedures.

Computer hardware, troubleshooting, core networking concepts, virtualization, cloud computing & wireless technologies.

Troubleshooting methodologies, malware analysis & foundational knowledge of Microsoft Azure cloud services.

Linux OS, open-source applications, security, administration, and proficiency in Linux command lines and scripting.

Cybersecurity roles, including risk assessment, incident response, forensics, and practical security troubleshooting skills.

Networking concepts, data center operations, cloud networking, network security, configuration & troubleshooting.

Driver Multiple Companies July 2014 - October 2018

Paint Booth Express Employment Professionals - Edmond, OK March 2013-October 2013

Correctional Officer I Winfield Correctional Facility - Winfield, KS March 2012-March 2013

United States Army-Military Career

Served as a Small Arms & Artillery Repairman (45B) in the United States Army. Conducted direct & general support maintenance on small arms, infantry weapons & towed artillery. Provided effective technical guidance to lower-grade soldiers & diagnosed/troubleshooted malfunctions in assigned equipment. Notably contributed to maintaining the top small arms shop on the South Korea peninsula.

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