Data-Driven Operations & Reporting Coordinator

AIMAN ABBAS

Edina, MN ***** 952-***-**** *************@*****.***

Organized and detail-oriented professional with strong analytical, coordination, and problem-solving skills, experienced in supporting administrative operations and improving workflow efficiency. Skilled in managing data, reporting, and documentation using tools such as Microsoft Excel (Advanced), SQL, Python, R, Google Sheets, Tableau, Power BI, Microsoft Power BI Service, Microsoft Office Suite (Word, PowerPoint, Outlook). Familiar with project collaboration and productivity tools including Google Workspace, Notion, and Microsoft Teams. Known for strong communication, multitasking, and process improvement abilities, with a focus on enhancing operational efficiency, supporting teams, and ensuring smooth day-to-day business operations.

CONCORDIA UNIVERISTY, St Paul, MN

Graduate Assistant, International Student Services Support international students with onboarding, immigration guidance, and campus resource navigation.

Coordinate student engagement activities to enhance inclusion and student success. Manage records, inquiries, and administrative processes while ensuring policy compliance. NORTHWEST INSTITUTE OF HEALTH SCIENCES,

Peshawar, Pakistan

Education and Training Director/Coordinator

Delivered undergraduate Computer Systems courses using structured, process-oriented teaching methodologies aligned with industry standards and academic curriculum requirements, ensuring consistent learning outcomes and quality delivery. Designed and executed data-driven instructional strategies and assessments by analyzing student performance metrics and feedback, improving engagement, comprehension, and overall academic success.

Applied data-informed decision-making to continuously refine course delivery, optimizing content structure and evaluation methods for improved learning effectiveness. GOVT. FRONTIER WOMEN UNIVERSITY, Peshawar, Pakistan Lecturer

Delivered lectures in computing and engineering-related subjects. Assisted in institutional operations and student support functions. ASIA E-UNIVERSITY MALAYSIA, FACILITATION CENTRE

PESHAWAR, Peshawar, Pakistan

Program Coordinator

Coordinated academic programs and facilitated student queries. Managed student records and liaised with academic partners. SUMMARY

EXPERIENCE

08/2025 - Present

03/2021 - 12/2024

09/2020 - 03/2021

01/2020 - 08/2020

09/2019 - 12/2019

GS GLOBAL CORPORATION, Peshawar, Pakistan

IT Manager

Directed comprehensive IT systems, network troubleshooting, and technical support operations to ensure seamless business continuity and a significant reduction in system downtime. Sustained high system availability and data integrity while maintaining detailed technical documentation to improve operational efficiency across all internal departments. CONCORDIA UNIVERSITY ST PAUL, St Paul, MN

Masters in Information Technology Management

UNIVERSITY OF ENGINEERING & TECHNOLOGY (UET),

PESHAWAR, Peshawar, Pakistan

MSc Engineering Management

UNIVERSITY OF ENGINEERING & TECHNOLOGY (UET),

PESHAWAR, Peshawar, Pakistan

BSc in Computer Systems Engineering

Cisco Certified Network Associate (CCNA), UET Peshawar Internet of Things (IoT), KPITB, UET Peshawar

Flutter Study Jams, National IncubationCenter, Peshawar Event Management Administrative Support Workshop Facilitation Newsletter Writing and Editing Front Desk Operations Multitasking and Time Management Digital Marketing Python, SQL, R (basic–intermediate) Data Analysis & Data Visualization tatistics & Machine Learning fundamentals Tableau, Power BI Basic cloud knowledge (AWS, Azure, GCP)

Data cleaning, preprocessing, and reporting

09/2019 - 12/2019

EDUCATION

06/2026

01/2023

11/2019

CERTIFICATIONS

SKILLS

Deploying Multivariate Analysis to Reduce Patient Waiting Time A data-driven approach to improving healthcare efficiency in local hospitals RESEARCH

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