Remote Administrative & Onboarding Specialist

Home Phone: 303-***-**** Email: *************@*******.************

REGIS UNIVERSITY DENVER, CO

· Business / Accounting Coursework

NORTHEASTERN JUNIOR COLLEGE

· Associate of Arts in Business/Marketing

Summary

Detail-oriented remote administrative professional with extensive experience overseeing contracts, budgets, and

cross-functional operations across government and private sectors. Skilled in customer experience, data analysis,

data integrity, process improvement, project coordination, operation specialist, and regulatory compliance with

federal and state requirements. Recognized for providing customer service, helping with customer success, strong

leadership, quality assurance, and strategic problem-solving that drive organizational eficiency and success. Seeking

to obtain the SIE, Series 7, and Series 63 licenses to facilitate a career transition into finance and build a long-term

career in the industry.

Skills & Abilities

· User support, client support, and operations specialist, Contract Administration: Develop and implement Standard Operating

Procedures (SOPs), data entry, coordinate operational procedures, onboard vendors, monitor deliverables, conduct data

research, and ensure compliance with contractual requirements.

· Process Improvement: Perform quality control reviews, streamline and coordinate workflows, and drive cross-team

collaboration to enhance eficiency by supporting process optimization. Onboarding and ofboarding clients. AI training

non-coding.

· Communication: Strong written and verbal communication skills with experience collaborating with internal teams, external

stakeholders, and customers

· Technical Skills: Proficient in Microsoft Ofice Suite (Word, Excel, Outlook, Power BI), Calendar, Google Sheets, and Docs:

experienced with SharePoint, provider portals, preparing reports and updates, and data management tools.

Experience

REMOTE ONBOARDING SPECIALIST/ADMIN ASSISTANT AZ DEPT OF HOUSING JUNE 2022-MAY

2026

· Reached out by any means found (LinkedIn, other contacts, Treasury contacts). Verified paperwork end-to-end onboard new

servicers, transferred and maintained operational paperwork, organized files, and contacted accounting to add new vendors

for payment.

· Supervise call center employees and handle escalations, triaging the most critical issues.

· Oversee onboarding and compliance processes for service providers and contractors, ensuring

adherence to federal guidelines (U.S. Treasury HAF).

· Draft Statements of Work (SOWs), manage provider contracts, and monitor deliverables for accuracy

and timely completion.

· User Support and operations specialist

· Collaborate with internal teams and external partners to ensure fulfillment of contract obligations, payments, and

reporting requirements.

· Audited requests for payment for Government contracts as requested by State SenateONBOARDING SPECIALIST / TEAM ADMIN ASK STAFFING, MAXIMUS FEB 2021

– JUNE 2022

·Onboarded new vendors program. Electronically filed paperwork and contacted accounting to add

new vendors for payment.

· Lead a team of escalated application processors for the Arizona Homeowners Assistance Fund,

ensuring contract accuracy and regulatory compliance.

· Oversaw provider data portals, verifying completeness and accuracy of contract data and CDFs.

· Trained staff on escalation handling, data management, and adherence to program guidelines.

· Collaborated with leadership to implement process improvements and streamline workflows for greater

eficiency.

MANUFACTURING LEAD KONG AUGUST 2017 – JULY 2020

· Managed supply distribution and scheduling

· Trained and coached staff to maintain product quality standards and ensure compliance with operational procedures.

· Performed minor equipment maintenance.

DISPATCHER MIRAGE RECOVERY 2017 - 2018

· Dispatched drivers as needed based on calls received

· Scheduled drivers for prescheduled tows

CUSTOMER LIAISON TRADAVO JULY 2016 – JAN 2018

· Managed vendor and customer relationships and resolved issues promptly to uphold service quality and sustain high

customer satisfaction.

FINANCIAL EDITOR CAPTION COLORADO OCT 2012 – MAY 2015

· Reviewed, edited, and verified complex financial transcripts to ensure accuracy and compliance with

client requirements.

CUSTOMER SERVICE / SALES SUPPORT.COM JULY 2011 – JAN 2012

· Provided technical and sales support, consistently meeting performance targets and exceeding customer

expectations

SUPERVISOR, CUSTOMER SERVICE USPS FEB 1998 – JAN 2010

· Supervised daily retail and delivery operations, ensuring adherence to federal postal regulations.

· Managed budgets, schedules, and staff performance

·Collaborated with leadership and cross-functional teams to implement operational improvement

Contact this candidate