Virtual Assistant & HR Administration Specialist

Sheridane Warner

Virtual Assistant

*********.*********@*****.*** Riverview, 33579, US 1-813-***-**** Summary

Highly organized and communicative professional with extensive experience in administrative support and human resources management. Proven ability to manage schedules, prepare reports, and streamline office processes. Adept at utilizing office tools and ensuring compliance with established procedures. Eager to leverage strong organizational and problem-solving skills to support the daily operations and contribute to the success of Local First Arizona. Work Experience

Chief Personnel Officer – Supernumerary, Government of St. Kitts-Nevis - Human Resource Management Department, Basseterre, St. Kitts & Nevis 01/2023 – 02/2025

Ensured the facility's compliance with the Public Sector Act and Statutory Rules and Regulations.

Maintained confidential personnel records in accordance with established protocols. Interpreted and communicated departmental personnel policies and procedures. Recommended and instituted goals and objectives for the delivery of personnel services. Chief Personnel Officer, Government of St. Kitts-Nevis - Human Resource Management Department, Basseterre, St. Kitts & Nevis

02/2020 – 01/2023

Maintained confidential personnel records according to established regulations. Recommended and implemented strategies for effective personnel service delivery. Ensured compliance with the Public Service Act and Statutory Rules and Regulations. Enhanced organizational culture by promoting a positive work environment through employee engagement initiatives and open communication. Devised tailored training programmes to address skill gaps and elevate overall workforce capabilities.

Managed HR budgeting and resource allocation processes, optimising financial resources while supporting organisational growth objectives. Collaborated with managers to achieve compliance with organisational policies, providing necessary clarifications and recommending improvements. Facilitated the implementation and enforcement of policies to ensure legal and operational compliance.

Interpreted and articulated departmental personnel policies and procedures. Deputy Chief Personnel Officer, Government of St. Kitts-Nevis - Human Resource Management Department, Basseterre, St. Kitts & Nevis 01/2018 – 02/2020

Promoted a culture of continuous improvement through employee training, development, and performance management.

Forged strong relationships with internal and external stakeholders to enhance collaboration and drive positive results.

Acted as a mentor to junior staff, providing guidance on best practices for professional growth.

Cultivated a supportive work atmosphere by encouraging open communication among team members at all organisational levels.

Administrative Officer, Government of St. Kitts-Nevis - Human Resource Management Department, Basseterre, St. Kitts & Nevis

01/2012 – 12/2017

Created, prepared, and delivered comprehensive reports to various departments. Supervised and guided new employees, providing prompt responses to questions to enhance understanding of job responsibilities.

Managed client files and records, adhering to safety procedures to prevent breaches and misuse of data.

Streamlined office processes by implementing effective administrative systems and procedures.

Boosted employee morale by addressing concerns promptly and fostering a supportive work environment.

Enhanced communication within the organisation through regular updates on policies, procedures, and significant events.

Contributed to achieving company objectives through active participation in strategic planning sessions and goal-setting initiatives.

Human Resource Assistant, Government of St. Kitts-Nevis - Human Resource Management Department, Basseterre, St. Kitts & Nevis

01/2006 – 12/2011

Facilitated new hire orientation to ensure the completion of essential paperwork. Answered and redirected incoming phone calls for the office. Assisted the training coordinator in implementing employee training programmes to enhance productivity and performance.

Facilitated open communication between management and staff, contributing to a positive workplace environment.

Efficiently managed personnel files, ensuring confidentiality while keeping records organised and up-to-date.

Responded to employee inquiries regarding benefits and other HR matters. Senior Clerk, Government of St. Kitts-Nevis - Human Resource Management Department, Basseterre, St. Kitts & Nevis

01/1997 – 12/2005

Assisted the training officer in disseminating information about training to various departments.

Processed supply orders and maintained office stock levels. Coordinated training meetings and organised accompanying materials. Managed travel and expense reports, verifying details and filing documentation accurately. Optimised office efficiency by revamping filing systems and organising essential documents. Enhanced team productivity by coordinating schedules, managing calendars, and prioritising tasks effectively.

Managed incoming correspondence, ensuring proper distribution and timely responses from relevant personnel.

Maintained a database containing records of training scholarships and award recipients. Clerk, Government of St. Kitts-Nevis - Human Resource Management Department, Basseterre, St. Kitts & Nevis

07/1985 – 12/1996

Engaged with customers via phone, email, or in person to provide information. Delivered quality clerical support through data entry, document management, email correspondence, and operation of office equipment. Established a filing system and organised employee documents for swift retrieval of information.

Monitored office supplies and facilitated restocking of low-stock items. Organised calendars and scheduled appointments to maintain an efficient operational flow. Directed business correspondence, documents, and messages to the appropriate departments and staff members.

Coordinated and prepared meeting rooms for various functions. Supported administrative staff with the timely completion of daily tasks, ensuring seamless office operations.

Data Entry Clerk, Reeds Data Services, Basseterre, St. Kitts & Nevis 10/1983 – 06/1985

Carried out data entry tasks with precision and efficiency. Input numerical data into databases promptly and accurately using a 10-key keypad. Collaborated with supervisors and colleagues to expedite data processing and resolve discrepancies.

Adhered to established procedures for data entry and processing accuracy. Education

Master in Business Administration, Human Resource and Knowledge Management, National Kaohsiung Normal University, Kaohsiung, Taiwan

09/2009 – 06/2011

Executive Diploma, Management, University of the West Indies (Open Campus), Basseterre, St. Kitts & Nevis

07/2003 – 07/2011

Skills

Employment law Onboarding programs HR technology Global HR experience Leave management Strategic thinking Excellent interpersonal skills Effective organizational skills Analytical skills Leadership skills Conflict resolution Excellent Communication skills Organizational development Problem Solving

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