Customer-Focused Server with POS Expertise

PROFESSIONAL SUMMARY

SKILLS

Work History

Dynamic server with a proven track record at Buffalo Wild Wings, excelling in

customer service and cash handling. Recognized for enhancing guest satisfaction

through effective communication and attention to detail. Adept at multitasking in fast-

paced environments, ensuring efficient service and fostering team collaboration to drive

repeat business.

« Customer Service Excellence —

Delivered friendly, attentive service to

ensure a positive guest experience and

repeat business

¢ Cash Handling & POS Systems —

Accurately processed cash, card, and

digital transactions using point-of-sale

systems

« Communication Skills — Clearly

communicated with guests and team

members to ensure accurate orders and

smooth service

Multitasking & Time Management —

Efficiently managed multiple tables

and transactions in fast-paced

environments

« Attention to Detail — Maintained

accuracy in order-taking, payments,

and food delivery

05/2023 to 09/2025 Server

Applebee's Grill + Bar — San Antonio, TX

Team Collaboration — Worked closely

with kitchen staff and coworkers to

ensure timely and efficient service

Problem Solving & Conflict

Resolution — Addressed customer

concerns professionally to maintain

satisfaction

Adaptability — Thrived in high-

volume, fast-paced settings while

maintaining a positive attitude

Cleanliness & Organization —

Maintained a clean, organized

workspace in compliance with health

and safety standards

¢ Processed transactions accurately and efficiently, including cash, credit/debit, and

digital payments

¢ Maintained a balanced cash drawer by handling money responsibly and

reconciling discrepancies when necessary

« Assisted customers with returns, exchanges, and refunds in accordance with

company policies

08/2018 to 03/2019 Cashier

Target — 1223 Austin Hwy

¢ Processed transactions accurately and efficiently, including cash, credit/debit, and

digital payments

¢ Maintained a balanced cash drawer by handling money responsibly and

reconciling discrepancies when necessary

« Assisted customers with returns, exchanges, and refunds in accordance with

company policies

01/2018 to 07/2018 Server

Buffalo Wild Wings — San Antonio, TX

¢ Delivered exceptional customer service by greeting guests promptly, presenting

menus, and ensuring a welcoming dining experience

« Accurately took food and beverage orders and communicated them efficiently to

kitchen staff

¢ Maintained in-depth knowledge of menu items, specials, and promotions to make

informed recommendations

* Monitored tables to anticipate guest needs, refill beverages, and ensure satisfaction

throughout the dining experience

04/2017 to 11/2017 Checker/Cashier

HEB Grocery Store — San Antonio

¢ Delivered efficient and accurate checkout service by processing cash, credit, and

digital payments in a high-volume retail environment

¢ Provided excellent customer service by greeting customers, answering questions,

and resolving concerns in a professional manner

¢ Maintained a clean, organized checkout area while adhering to company standards

and safety guidelines

¢ Scanned and bagged items carefully to ensure accuracy and prevent damage to

merchandise

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