Senior ERP Program Manager and Consultant

Jennifer A. Gahman, CSSGB

********@*****.*** 610-***-**** 328 Westside Road, Lehighton, PA 18235

https://www.linkedin.com/in/jennifer-gahman1

Senior Consultant and Program Manager with 20+ years of experience in ERP implementation, business analysis, and IT consulting. Skilled in SAFe, Agile and Waterfall methodologies. Proven ability to lead cross-functional teams, present to diverse stakeholders, and execute strategic project plans. Expertise in Microsoft technologies including Azure, Dynamics, SharePoint, Power Platform, Azure DevOps, and Visio. Certified in Lean Six Sigma and Change Management, with a strong focus on stakeholder success and measurable outcomes.

Experience

Tandym Group, Professional Services Manager

October 2025-Present

Led full-cycle implementation of Prophet 21 (P21) and Kinetic ERP systems, ensuring seamless integration and adoption across business units

Delivered consulting and training programs to end-users and stakeholders, improving application proficiency and operational efficiency

Directed and coordinated consultant teams, aligning external expertise with organizational goals and project timelines

Oversaw budgeting processes and facilitated Steering Committee engagement, driving financial accountability and executive alignment

Managed enterprise data governance and reporting, ensuring accuracy, compliance, and actionable insights for decision-making

Specializing in customer success management and process improvements.

P21, Prophet 21 Consulting and PM

Kinetic PM and Consulting

Ultra Consultants, SR Program Manager

Jan 2024 – October 2025

Independent Consultant: Collaborate with clients to enhance professional service departments, focusing on analytics, process improvements, project management, and training.

SR Program Manager: Work directly with customers, Executives and Epicor on Epicor Kinetic implementation. Manage multiple Epicor Kinetic Projects.

Supported development and management of business analysis efforts across multiple Epicor Kinetic implementations.

Proficient in troubleshooting, implementing best practices, and ensuring customer satisfaction Epicor Kinetic Business Analyst and Consultant.

Data Conversion Coordinator: Lead efforts for DMT data conversion. Specialist: Focused on data processing for Bill of Operations and Materials.

Developed scenario documentation for Proof-of-Concept testing while managing risk and open issues, leveraging Microsoft Azure, Dynamics, SharePoint, Power Platform, Azure DevOps, and Visio to support implementation and reporting.

OCM Coordinator: Coordinated Organizational Change Management (OCM). Operations Consultant: Consulted on Kinetic and E10 operations.

The Hatch Group

SR Program Manager (Contract)

07/2023 01/2024

Manager of small team and reported to CIO and CFO to deliver a successful go live under budget.

Completed data migration with ETL (Extraction Transfer Load) from various ERP systems into P21.

Led business analysis and consulting efforts during ERP migration and M&A integration.

Applied Agile-Fall and Waterfall methodologies to manage cross-functional teams and delivered under budget.

Over saw multiple companies from Gartman and Eclipse onto the P21/Prophet 21 ERP platform.

Authored comprehensive Functional and Technical Design Documentation to guide seamless integration focusing on customer success using best practices.

Directed cross-functional teams, managing a staff of 3 Database Administrators and 2 Business Analysts to ensure successful implementation.

Developed and tracked KPIs and metrics to measure progress against merger goals.

Manage multiple projects along with handling written communication for data warehousing using innovation of new processes.

SR Program Manager

Strategic information Group (Full-Time)

03/2022 –07 2023

Oversee QAD Adaptive ERP implementations for Life Science clients, leading full life cycle upgrades from Infor, SAP, Epicor, and other systems.

Collaborated with Life Sciences clients to define business requirements and deliver validated solutions.

Integrated Microsoft technologies and third-party systems to enhance operational efficiency.Lead and coordinate the efforts of Functional Consultants, Developers, and Technical Consultants.

Implemented Wireless, Service System, FDA Validation Toolkit/Protocols, integrating key systems such as Avalara, Concur Credit Card, FedEx, EDI, Automated Solutions, and LPS.

Professional Services Manager

Independent Contractor (Contract)

09/2021- 03/2022

Independent Consultant collaborating with various clients to improve professional service departments internally and externally. Focusing on analytics, process improvements, project management and training.

Team productivity improvement of 4% by rebuilding Professional Services processes within 2 months.

Improving customer satisfaction by eliminating 45% Customer Escalations within 3 months.

Directed multifunctional teams to improve profitability of operations revenue by 33% within

4-month by eliminating redundancy.

Monitor Goals with Prioritization by tracking time, scopes to deliver a 25% improvement of consultant allocation within 1 month.

Client Success Manager

MIS Consulting and Sales, Portland, OR (Contract)

02/2021- 09/2021

Worked with Internal and External Customers to eliminate waste and improve efficiency. Used

Lean Six Sigma Methodology and Epicor E10\Kinetic knowledge to assist in improving customer value and success pre and post implementation.

Sr. Professional Services Manager

Epicor Software Corp. (Full-Time)

08/2006-02/2021

Managed PMO and Consulting teams along with the responsibility of marketing the team to generate additional revenue. Worked with various departments on the General Acceptance Board to ready releases and new software builds for ERP system. Change management champion for professional services, responsible for improving internal and external processes.

Recognized for generating quality results that quantify budgets, on time schedules, which have customers summarizing a 20% efficiency performance withing 5 months of implementing the new processes.

Assigned to Tire Hub merger (Goodyear and Bridgestone Distribution Centers) mitigated team challenges for functional operation process to deliver end to end processes within 8 months.

Execute brand awareness for Epicor ERP WebUI that generated over 2M in revenue 1 year.

Created New Rapid Deployment Model generating $1.4M in revenue in 2 years.

Managed high level Technical Project to improve internal efficiency by 15% within 8 months by collaborating with teams, enabling cloud process, and improving customer buy in.

Managed and mentored fifteen consultants, conducted reviews, identified areas of development.

Designed Readiness program for professional services generating an additional $400K within 3 months.

Fabricated SOPs for complex customer account mergers include driving the solution and supporting it through its life cycle while generating $250k in Revenue within 3 months.

Identified and developed twenty-five optimizations for supportive revenue generating over $250K over a 6-month period.

Applied Six Sigma Lean Refinement in order entry time for sales saving 30 minutes per order.

Identified the need to replicate quality assurance testing on a Microsoft Azure System, delivered the Azure System to Professional Service Consulting Team Along with setup and deployment of system to consultants within a 2-month period.

Restored account stability by succeeding the current Project Manager. Restoring customer relationship, understanding technical requirements and business requirements. Customer Implementation completed within 6 months including WWM, Service and Maintenance and B2B Implementations.

Successfully implemented over ERP accounts with a 95% success rate in managing IRAAD

Worked internally on improving SaaS model to improve NPS scores by 20% within 3 months.

Created White Paper Publication for Taking P21 to the Next Level which improved new feature adoption by 30% within 4 months.

Technologies and Methodologies

Windows 10, Windows 11, SharePoint, SaaS, Sales Force, Microsoft Office 365, O365, Microsoft Azure, XSOL, Microsoft Visio, Microsoft Technologies, ERP, Skype, Google, Active Directory, Microsoft SQL, Webex, Microsoft Dynamics, Bomgar, Cloud, SAAS, MS Project, Microsoft Teams, Epicor ERP Prophet 21, Epicor ERP E10 (Kinetic), QAD EE, QAD AUX, QAD .Net, QAD SE, MS PowerPoint, MS Excel, Word, Access, Outlook, Concurrent, JIRA, Monday.com, SAAS, Workforce, Workfront, IFS, Ubuntu, Kubuntu, Oracle VM Virtual Box, VMware, Tableau, Data BI and Visualization Tools, iPhone, Kindle, Android, Mobile (Platforms, Shopping, & Communication) and Epayments, Lean Six Sigma, Agile Methodology and Waterfall, Microsoft CoPilot, Chat GPT AI

Skills

ERP Project Manager Team Building Partnership Management System Development

ERP Program Manager Strategic Pricing Proposal Development Waterfall

Database Management Scrum Risk Management Project Portfolio

Project Scope SQL Customer Facing\Experience Strategic Thinking

Lean Six Sigma Risk Assessment Microsoft Azure Management SAAS

Agile Methodology Cloud ERP Budgeting

Prophet 21/ P21 QAD Avalara Eclipse & Gartman

Data Warehouse Customer Support Business Processes Project Management Skills

Technical Project Management Flexible Innovation JIRA

Education - Penn State University, BA in Communications, 1992

Certifications

●Six Sigma Green Belt Certified (CLSSGB)

●Epicor ERP Purchasing Management, Epicor ERP Sales Management, Epicor ECM Administrator

●Epicor ECM Sales, Epicor ECM Sales Engineer, Epicor Cloud Foundations

Databases

●Oracle 10g, Microsoft SQL Server and Microsoft Access

Industry Experience

Distribution, Wholesale, Retail Supply Chain, Manufacturing, Jan San, Chemical, Paper Products and Packaging, HVAC, Plumbing, Electrical, Fastener, Flooring and Flooring Supplies, Medical, Petroleum, Carrier, Tile, Food Distribution, Healthcare, and Pharmaceutical, B2B, Retail, Life Sciences

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