Project Operations & Document Control Specialist
Resume:
*******.******.*********@*****.***
Pryor, OK
https://www.linkedin.com/in/xiomara-a-raynor-pryor Results-driven project and contract professional with extensive experience in administrative support, information management, and document control for deliverable-intensive, compliance-focused engagements. Proven track record maintaining digital records and central trackers (issues/findings/improvements), assembling submission packages, and producing dashboard-driven monthly status reports that reduce administrative burden on technical teams. Skilled at workflow coordination, organizing files, and supporting remote operations using Salesforce, SharePoint, Smartsheet, and collaboration platforms.
Successfully led and mentored a team of project management associates, enhancing professional growth and team performance.
Oversaw project schedules and deliverables for technology upgrades and integrations, collaborating with stakeholders to identify and mitigate risks and communicate status. Conducted in-depth research and analysis to prepare cost estimates, resource allocation plans, and high-level budgets to support executive decision-making.
Designed and delivered training programs for staff and volunteers, improving adherence to contract management, document control, and data entry processes.
Spearheaded initiatives to improve inter-functional collaboration and workflow coordination, resolving scheduling conflicts and aligning project timelines with organizational objectives. Records Management, Information Management, Data Entry, Workflow Coordination, Dashboard Reporting, Contract & Compliance Documentation, Customer Service & Billing Support, Microsoft Office (Outlook, Excel, Word), Document Control, Smartsheet, SQL, Salesforce, SharePoint, Slack, Zoom, Microsoft Teams, Google Workspace Specialized Project Manager
Wipro Limited
XIOMARA A. RAYNOR
Project Management Contract Management Data Analysis Administrative Support Professional Summary
CAREER HIGHLIGHTS
AREAS OF EXPERTISE
PROFESSIONAL EXPERIENCE
2024 - 2025
Managed day-to-day project team operations and produced monthly status reports and dashboards to provide executives with clear program visibility and reduce administrative workload for technical teams. Led cross-functional teams and coordinated regular status meetings with vendors, stakeholders, and customers to align deliverables, resolve issues, and maintain submission integrity. Adapted and maintained contract documentation to client environments, ensuring internal controls and compliance alignment with service delivery objectives. Senior Analyst-Project Manager (Data Governance & Contract Management) Verizon Business
Senior Analyst, Billing Solutions
Verizon Business
Analyst-Fin Ops-Billing
Verizon Business
Prepared and maintained trackers for issues, risks, anddeliverables using Salesforce and cross-functional tools to support information management and executive decision-making. Organized and packaged recurring submission materials and deliverables to improve document control and streamline administrative workflows.
Communicated project updates and escalations to executives and team members, facilitating timely decisions critical to program success.
2021 - 2024
Spearheaded departmental data governance protocols to improve data accuracy and integrity, maintaining central trackers for issues, findings, and improvement logs to support compliance and record maintenance. Developed and standardized documentation and contract control practices, improving consistency of submissions and document management across teams.
Designed and delivered training to increase adherence to contract management policies and standardize data entry and record-keeping processes.
Established contract audit comparisons to validate compliance with customer terms and enforce internal controls.
Built and maintained cross-functional partnerships with Sales, Legal, IT, and Security to support service delivery and resolve contractual exposures related to pricing, invoicing, and SLAs. Coordinated remediation plans with stakeholders for identified risks and provided dashboard updates and monthly reports for leadership to improve operational transparency. Provided requirements for productivity metrics and process monitoring tools used for day-to-day performance management and workflow optimization.
2017 - 2021
Reviewed contracting documents and one-time billing terms for wholesale customers to ensure billing supportability and revenue assurance.
Led billing process redesigns and managed cross-functional implementations to deliver updated financial solutions and consistent packaged deliverables.
Researched and documented optimal billing practices and streamlined processes to meet contract-specific requirements and improve transparency.
Developed guidelines and delivered training to standardize billing practices across departments and ensure fiscal accountability.
Negotiated contract modifications with Legal, Finance, and Sales for new product offerings to secure billing supportability and accurate invoicing.
2016 - 2017
Designed and generated reports to identify and resolve cross-connect and operational issues, improving turnaround on customer-impacting items.
Managed monthly invoice generation and verified compliance with contractual commitments, rates, and discounts to support accurate billing.
Investigated billing variances and collaborated with internal partners to implement resolution plans that improved customer satisfaction.
Analyst-Fin Ops & Accounts Payable
Verizon Business
Bilingual Administrative Assistant
Family Safety Center
Part Time
Zion’s Gates Ministries
Coordinated project support activities and ensured compliance with project requirements, contributing to efficient operational workflows.
2014 - 2016
Supported daily accounts payable operations, processed corporate card applications, and resolved transaction issues to maintain accurate financial records.
Liaised with corporate card vendors to support Global Corporate Card Management initiatives and ensure submission integrity.
Contributed to system implementations and project support through system testing and management of monthly transaction interfaces.
Developed and executed ad hoc queries and standard monthly reports to enhance visibility and support decision- making.
Audited and processed employee purchasing expense reports across multiple systems to ensure policy compliance and data accuracy.
Managed statement approval logs and provided internal customers with timely support on statement-related inquiries.
2007 - 2014
Managed CEO’s calendar, prioritized objectives, scheduled appointments, and triaged correspondence to maximize executive efficiency.
Prepared and presented financial and monthly statistical reports for board members and partner programs, ensuring accuracy and timely delivery of records.
Provided administrative support for committees by preparing meeting materials, distributing minutes, and maintaining rosters and mailing lists to ensure proper documentation. Prepared and distributed inter-office memoranda, screened incoming calls, arranged travel, scheduled meetings and events, and coordinated catering and materials. Served as custodian for agency files related to real estate, leases, and federal/state regulatory records to ensure document control and compliance.
Children Department Leader
2022 - 2025
Fostered relationships with parents and families through regular communications, meetings, and events to encourage involvement in children's programs.
Coordinated and executed programs to enhance community engagement while managing departmental budgets and resources efficiently.
Provided spiritual leadership and mentorship to children and recruited, trained, and supported volunteers and staff to lead ministry activities.
Used newsletters, social media, and meetings to keep the congregation informed about children’s ministry initiatives and maintain accurate communications records. Collaborated with church leadership to promote intergenerational activities and ensured cohesive departmental processes.
The University of Arizona Global Campus
Organizational Leadership Master of Arts
Ashford University
Project Management Master of Business Administration Universidad Católica Santa María La Antigua
Finance and Banking Bachelor of Science
Written & Verbal Bilingual Fluency (Native) in English & Spanish Monitored departmental expenditures, maintained accounts payable records, and assisted in budget preparation and variance resolution.
EDUCATION
2023
2020
2017
LANGUAGE ABILITIES
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