Virtual Assistant & Administrative Support Expert
Resume:
SUMMARY Highly organised Operations and Administrative Professional with over 15
years of experience supporting senior leadership and delivering efficient operational, project, communications, and risk administration functions. Extensive experience managing insurance portfolios, coordinating end-to-end claims processes, overseeing procurement and administrative operations, and building strong relationships with internal and external stakeholders. Known for quickly understanding new industries, taking ownership of complex responsibilities, streamlining processes, and consistently delivering reliable, high-quality support in dynamic environments.
WORK EXPERIENCE
Administrative Officer Risk and Insurance
Right to Care NPC (HIV NGO)
11/2019 – 01/2026 Centurion, South Africa
Delivered high-level executive and administrative support to Finance Executives through effective calendar management, travel coordination, meeting administration and stakeholder engagement. Managed organisation-wide insurance administration, including policy renewals, claims processing and insurer liaison to protect organisational assets and programmes.
Coordinated risk management workshops and provided administrative support for corporate governance initiatives.
Oversaw end-to-end IT procurement administration, ensuring compliance with grant requirements and internal procurement policies. Acted as the primary liaison between business units, Procurement and Legal departments to facilitate equipment acquisitions, contract management and procurement approvals.
Managed IT equipment requests, procurement tracking, provincial distribution and Service Desk coordination to support operational efficiency. Executive Assistant Chief Operations Officer/Other Executives
Right to Care NPC (HIV NGO)
03/2018 – 10/2019 Centurion, South Africa
Delivered comprehensive executive support to Senior Executives through diary management, international travel coordination, visa administration and confidential records management.
Drafted executive communications and acted as the key liaison between the COO and Heads of Department, ensuring effective stakeholder communication and timely follow-up on strategic priorities. Coordinated corporate events, meetings and administrative projects from planning to execution.
Managed insurance claims administration and policy renewals for organisational assets and programmes.
Administered IT procurement processes in Sage, collaborating with Procurement and IT teams to coordinate equipment requests, distribution and compliance.
Coordinated IT Helpdesk activities to support efficient task allocation and service delivery.
Fadzayi Chambati
Centurion, 0149, South Africa, 063*******, *******.********@*****.*** Personal Assistant and Project Administrator
Risk Insights (Pty) Ltd (Risk Management Consultancy) 03/2014 – 02/2018 Johannesburg, South Africa
Provided high-level executive and administrative support to the Managing Director, ensuring the efficient day-to-day operation of the office and effective stakeholder engagement.
Managed end-to-end tender administration, maintaining statutory compliance documentation and coordinating the preparation and timely submission of proposals and quotations.
Conducted market and desktop research to identify business opportunities and support new project development and business growth initiatives. Coordinated projects by liaising with internal teams, clients and third-party vendors, monitoring deliverables, timelines and budgets to ensure successful execution.
Tracked project milestones and proactively followed up with team members to ensure deadlines and project objectives were achieved. Assisted in the preparation of management reports and coordinated training workshops and project-related events.
Supported marketing and promotional activities for new projects and maintained productive relationships with clients, financial institutions and government stakeholders.
Project Administrator
Print and Digital Media Transformation Task Team
03/2013 – 12/2013 Johannesburg, South Africa
Provided administrative and operational support to the Project Director, coordinating meetings, travel arrangements and stakeholder communications.
Assisted with project planning and delivery, including report preparation, event coordination and logistical support.
Managed project
Communications and Support Coordinator /
Executive Assistant to CEO
Southern African Regional Universities Association (SARUA) 10/2007 – 12/2012 Johannesburg, South Africa
Provided executive and administrative support to the CEO’s Office, ensuring effective day-to-day operations.
Managed stakeholder engagement, member communications and organisational databases.
Coordinated local and regional executive events and supported strategic communications across multiple media channels.
Served as the organisation’s media liaison and contributed to public relations and organisational visibility.
Provided executive and administrative support to the CEO’s Office, ensuring effective day-to-day operations.
Managed stakeholder engagement, member communications and organisational databases.
Coordinated local and regional executive events and supported strategic communications across multiple media channels.
Served as the organisation’s media liaison and contributed to public relations and organisational visibility.
Office Manager and Executive Assistant to the
Executive Chairman
Phodiso Holdings Limited
12/2005 – 10/2007 Pretoria, South Africa
Provided comprehensive executive support to the Executive Chairman, including travel coordination, correspondence management and office budget administration.
Coordinated Board, Committee and AGM meetings, managing documentation, logistics and follow-up on key actions. Acted as the primary liaison with Board Directors and stakeholders while supporting cross-functional projects and public relations activities. Supervised office support staff and managed bookkeeping functions, including creditor reconciliations and payment processing. EDUCATION
Speciss College
Diploma, Executive Secretary
City and Guilds
UNISA
BA, Communication Sciences
SKILLS Computer literacy Information management
Financial management skills Administration skills
Co-ordinating techniques Monitoring methods
Planning and organising Communication (written and verbal) Conceptual ability Negotiation skills
Problem solving Decision making
Relationship building skills Google Workspace
Calendar Management Meeting Preparation
Travel Coordination
Mr John Chivero
General Manager, Right to Care NPC
Directly collaborated as a colleague within the organisation. Mr Andrew Mukanya
Chief Information Officer, Right to Care NPC
Worked closely with on various IT and procurement initiatives. Ms Spokazi Somi
Former Chief Communication Officer, Right to Care NPC
Coordinated communications and events during our tenure. REFERENCES
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