Entry-Level Healthcare & Customer Service Specialist

MAKAYLA COLLINS

**** ********* ** * 410-***-**** « ********@*****.***

SUMMARY

Reliable and hardworking professional with experience in customer service, food service, logistics,

and caregiving. Skilled at working in fast-paced environments, managing multiple tasks efficiently,

and collaborating with teams to achieve operational goals. Detail-oriented and committed to

providing safe, high-quality service to customers and clients.

WORK EXPERIENCE

Fed Ex Feb 2025 - Aug 2025

As a FedEx package handler, loaded and unloaded packages, sorted them by destination, and scanned

labels for tracking. handled packages safely, worked quickly to meet deadlines, and followed all safety

procedures. The job was physically demanding, requiring lifting, bending, and moving throughout each

shift.

Qdoba

As a Qdoba team member, prepared food, assembled orders, and provided friendly, fast customer

service. kept the kitchen and dining areas clean while following proper food safety standards. also

handle transactions and work with my team to create a positive experience for every guest

July 2023 - Oct 2024

Oct 2023 - May 2024

Burger King

As a Burger King team member, took customer orders, prepared food, and ensured a fast and

friendly dining experience. kept my work area clean, followed food safety guidelines, and

handled transactions at the register. worked with my team to maintain smooth operations and

keep guests satisfied.

CMT Certification May 2025 - Aug 2025

As a CMT, administered medications, monitored residents’ conditions, and ensured proper

documentation for each dose given. followed medical guidelines, communicated changes to

nurses, and helped maintain a safe, supportive care environment. worked with accuracy and

attention to detail to support residents’ health and well-being.

EDUCATION

Centennial High School Aug 2019 - May 2023

High School Diploma

St. Mary’s College of Maryland Aug 2023 - May 2024

Major: Biochemistry

SKILLS

« Customer Service & Communication

« Food Preparation & Safety

« Teamwork & Collaboration

* Time Management & Efficiency

« Physical Stamina & Manual Handling

* Caregiving & Medication Administration (CMT)

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