Experienced Sales, Customer Service & Operations Professional

NICOLE DELGADO

239-***-**** • ***************@*****.*** • North Port, FL

CUSTOMER EXPERIENCE OPERATIONS CLIENT RELATIONS

PROFESSIONAL SUMMARY

Customer-focused operations and service professional with more than 10 years of experience in customer support, sales, training, team leadership, and business operations. Recognized throughout my career for rapid advancement into leadership positions through strong problem-solving abilities, adaptability, and exceptional customer service. Experienced managing customer interactions across phone, email, social media, and in-person channels while balancing multiple priorities and systems simultaneously. Skilled at resolving complex customer concerns, training teams, improving processes, and creating positive customer experiences through empathy, professionalism, and attention to detail.

CORE COMPETENCIES

• Customer Service & Customer Experience

• Phone, Email, Chat & Social Media Support

• CRM & Customer Documentation

• Team Training & Development

• Conflict Resolution & De-escalation

• Operations Management

• Multi-System Navigation

• Process Improvement

• Sales & Customer Retention

• Scheduling & Workflow Coordination

• Problem Solving & Critical Thinking

• Business Development & Marketing

• Written & Verbal Communication

• Time Management & Organization

PROFESSIONAL EXPERIENCE

Operations Manager

Fairfield Inn & Suites by Marriott 2019 – 2021

• Advanced from Front Desk Associate to Operations Manager in less than six months despite having no prior hotel industry experience.

• Oversaw daily hotel operations while ensuring exceptional guest satisfaction and service recovery.

• Managed guest concerns, escalations, reservations, scheduling, and operational workflows.

• Trained employees on customer service standards, policies, and operational procedures.

• Coordinated across multiple departments while maintaining accuracy, organization, and efficiency in a fast-paced environment.

• Utilized multiple software systems simultaneously to manage guest accounts, reservations, and operational needs.

Training Coordinator

Outback Steakhouse 2014 – 2019

• Led onboarding and training initiatives for new employees across multiple positions and departments.

• Developed team members through coaching, mentorship, and performance support.

• Maintained high service standards while resolving guest concerns and ensuring positive dining experiences.

• Collaborated with management to improve employee performance, operational consistency, and customer satisfaction.

• Demonstrated strong leadership, communication, and organizational skills in a high-volume environment.

Floor Supervisor / Senior Sales Representative

Readers Direct Publications 2012 – 2014

• Promoted from Sales Representative to Senior Sales Representative within four months.

• Promoted to Floor Supervisor within six months based on leadership performance and sales success.

• Managed customer relationships, resolved client concerns, and supported team sales performance.

• Trained and mentored sales representatives while maintaining personal production goals.

• Developed strong communication, persuasion, and problem-solving skills through high-volume customer interactions.

Business Operations & Customer Relations

Ray's Home Improvements LLC 2021 – Present

• Manage customer communications, scheduling, estimates, and follow-up activities.

• Built and maintain the company's online presence, including business profiles, social media marketing, and customer engagement efforts.

• Coordinate customer service activities and resolve client concerns from initial contact through project completion.

• Create marketing content, business materials, and customer communications.

• Organize business records, project tracking, and administrative operations.

Independent Artist & Small Business Owner

2021 – Present

• Create and market original artwork while managing customer inquiries, sales, fulfillment, and client communications.

• Utilize social media and online platforms to promote products and engage customers.

• Handle all aspects of customer service, order management, and business operations.

ADDITIONAL EXPERIENCE

Family Caregiver

• Coordinate complex schedules, appointments, household operations, and caregiving responsibilities for multiple family members.

• Demonstrate exceptional organization, patience, adaptability, and problem-solving under constantly changing circumstances.

• Balance competing priorities while maintaining professionalism and accountability.

TECHNICAL SKILLS

• Microsoft Office Suite

• Google Workspace

• CRM and Customer Management Systems

• Social Media Platforms

• Email & Digital Communication Tools

• Online Scheduling Platforms

• Data Entry & Record Management

• Web-Based Business Applications

• Remote Collaboration Tools

EDUCATION

High School Diploma / GED

PROFESSIONAL HIGHLIGHTS

• Promoted from Sales Representative to Senior Sales Representative within 4 months.

• Promoted to Floor Supervisor within 6 months.

• Advanced from Front Desk Associate to Operations Manager in less than 6 months.

• More than 10 years of customer service, leadership, operations, and training experience.

• Proven track record of quickly mastering new systems, technologies, and responsibilities.

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