Remote Customer Service Representative

Melonie Ours

Fredericksburg, VA ***** +1-540-***-**** ***************@*****.***

Professional Summary

Dependable Cashier and Customer Service professional with extensive experience in high-volume retail and food service environments. Skilled in accurate POS transactions, training new employees, and resolving customer concerns. Consistently assisted 100+ customers per shift while maintaining clean, organized workspaces and supporting team operations with flexibility and attention to detail. Work Experience

Cashier/Customer Service/Food Preparation

Belvedere Plantation Fredericksburg, VA

September 2024 to November 2024

• Ensured efficient daily operations by gathering all necessary supplies, cleaning, sanitizing, and setting up work station each morning

• Maintained a clean, well-stocked work station throughout each day, supporting smooth customer service

• Processed all customer orders and completed transactions on the POS system, achieving accurate and timely checkouts

• Closed work station by cleaning, sanitizing, and breaking down equipment at the end of each night, ensuring readiness for next shift

Cashier/Customer Service/Food Prep

Bojangles' Fredericksburg, VA

February 2024 to November 2024

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments to minimize errors

• Maintained a balanced cash drawer at all times by reconciling discrepancies promptly, ensuring financial accuracy

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing inquiries or concerns, enhancing satisfaction

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues, improving team performance

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed, reducing wait times

• Implemented effective upselling techniques to increase sales of promotional items or add-ons, boosting revenue

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed, supporting store standards

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs, increasing transaction efficiency

• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers, retaining customer loyalty

• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers, supporting informed purchases

• Resolved customer complaints regarding pricing errors or product availability with professionalism, maintaining positive relationships

• Trained new employees on operating cash registers effectively, accelerating onboarding

• Performed opening/closing duties including counting money in the register before/after shifts, ensuring accountability

• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods, reducing errors

• Developed rapport with regular customers by remembering their preferences and providing personalized service, increasing repeat business

• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

Cashier/Customer Service/Food Preparation

Belvedere Plantation Fredericksburg, VA

September 2023 to November 2024

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns, enhancing satisfaction

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed, reducing customer wait times

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs, increasing efficiency

• Resolved customer complaints regarding pricing errors or product availability with professionalism, maintaining positive customer experiences

• Performed opening/closing duties including counting money in the register before/after shifts, ensuring financial accuracy

• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods, minimizing errors

• Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly, supporting health standards

Cashier/Customer Service/Stocker

Dollar Tree Fredericksburg, VA

September 2022 to October 2023

• Greeted all guests in a friendly manner and assisted customers in locating items, enhancing the shopping experience

• Cashed out all customers in a fast, accurate, friendly manner, maintaining high customer satisfaction

• Maintained a clean, organized work environment by performing daily recovery, consolidation, and stocking items in the front end of the store

• Worked flexible schedule and extra shifts to meet business needs, supporting team coverage

• Helped 100+ customers per day complete purchases, locate items, and join reward programs, driving customer engagement

• Restocked and organized merchandise in front lanes, ensuring product availability

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels, reducing transaction errors

Prep Cook/Polisher/Dishwasher

Casey's Fredericksburg, VA

August 2021 to November 2022

• Completed daily and weekly food prep, ensuring kitchen readiness and efficient meal service

• Maintained clean food prep areas and kitchen, supporting food safety standards

• Polished all silverware and glassware to maintain high presentation standards

• Worked in dishpit as needed, ensuring timely turnaround of clean dishes for kitchen operations Cashier/Customer Service/Food Production

Pizza Hut Fredericksburg, VA

January 2021 to August 2021

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels, reducing discrepancies

• Worked flexible schedule and extra shifts to meet business needs, supporting team operations

• Helped 100+ customers per shift complete purchases, locate items, and join reward programs, increasing customer engagement

• Restocked and organized merchandise in front lanes, ensuring product availability

• Answered questions about store policies and addressed customer concerns, enhancing satisfaction

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

• Collected and authorized payments of guests, ensuring secure transactions

• Worked closely with shift manager to solve problems and handle customer concerns, maintaining smooth operations

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals, ensuring financial integrity Cashier/Customer Service/Food Preparation

George's Pizza Fredericksburg, VA

August 2017 to January 2021

• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked, supporting efficient service

• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines

• Made food according to standard recipes with requested changes for customer satisfaction, ensuring quality meals

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity

• Organized and re-stocked various stations and self-service items, ensuring readiness for peak times

• Packaged and stored food products following proper handling and preservation methods, reducing waste

• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures, maintaining freshness

Education

General Studies (Standard Diploma)

Woodbridge Senior High School Woodbridge, VA

June 1998 to June 1998

High school diploma

Woodbridge Senior High School Woodbridge, VA

September 1994 to June 1998

High school diploma or GED

Skills

Time management Account management Microsoft Excel POS systems Customer service Catering Employee relations Loyalty program management In-person customer service Conflict management Computer operation Hospitality Quality standards in production Decision making Inventory control Customer returns handling Contracts Ability to multitask effectively Cooking Sanitation procedures Office supply management Upselling Food preparation Work well independently or as a team Kitchen experience Host/hostess experience Client interaction via phone calls Microsoft Outlook Human resources Packing Manual handling Phone reception Cash handling Clerical experience Clean workspace maintenance Basic math Employee training Correspondence management Customer communication Cash register Administrative experience Cleaning Phone communication Merchandising Call center experience Driving Food safety Retail sales transactions Microsoft PowerPoint Teamwork Promotional sales Microsoft Office Heavy lifting Grocery store Food service Processing cash transactions Attention to detail Cash Registers Typing Fine dining experience Phone call management Discrepancy reconciliation Customer inquiry handling Filing Pizza experience Food handling Weight handling in the workplace Multitasking Computer literacy Credit Card Payment Processing Word processing Restaurant experience Work patiently in high stress environments Casual dining experience Computer skills Microsoft Word

Languages

English - Fluent

Certifications and Licenses

Food Handler Certification

ServSafe

Additional Information

Both Professional And Personal References Can Be Provided Upon Request.

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