Customer Service & Hospitality Professional

VICTORIA VANDERPOOL

Spokane, WA ***** • 509-***-**** • ********.******@*****.***

PROFESSIONAL SUMMARY

Customer-focused hospitality and service professional with 8+ years of experience across fast-paced restaurants, retail, and client-facing environments. Known for creating welcoming atmospheres, building lasting guest relationships, and consistently delivering high-quality experiences. Proven ability to multitask under pressure, lead by example, and adapt seamlessly across industries — from front-of-house operations to hands-on client care. Holds active certifications in Food Handling, MAST, and CPR.

SKILLS

Time Management • Problem-Solving • Listening Skills • Conflict Resolution • Excellent People Skills • Teamwork & Collaboration

WORK HISTORY

Hostess April 2026 – Current

Mochilero Kitchen Jorge Cota — Scottsdale, AZ

•Managed reservation system to optimize seating arrangements.

•Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

•Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

•Reduced wait times by 20%, coordinating with other team members during peak hours.

Barista August 2025 – October 2025

Thomas Hammer Mercades — Spokane, WA

•Provided exceptional customer service, addressing inquiries and resolving issues efficiently.

•Operated cash register accurately, processing transactions and managing daily sales reports.

Barber March 2025 – July 2025

Slick Nicks & The Upper Cutz Nick Ervin — Spokane, WA

•Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.

•Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.

•Consistently received positive performance reviews from guests.

Housekeeper April 2023 – November 2023

Kirsty Burns — Coeur D'Alene, ID

•Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

•Used chemicals by following safety protocols and procedures to avoid burns and injuries.

•Engaged with guests on room requirements and amenities to promote overall satisfaction.

Sales Associate October 2018 – 2024

Georgias Carpet Outlet Mike Vanderpool — Spokane, WA

•Built relationships with customers to encourage repeat business.

•Managed returns, exchanges and refunds in accordance with store policy.

•Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

EDUCATION

Cosmetology License

Studio Beauty — Spokane Valley, WA March 2024

CERTIFICATIONS

•Food Handlers

•CPR Certification

•MAST Certification

•Cosmetology License

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