Technical Support Analyst and QA Leader

Paul N. Kamai

***** ** **** ***** ***. Apt. *** Portland, Or. 97229

503-***-**** e-mail: ************@*****.***

OBJECTIVE

To become affiliated with a progressive organization where my skills can be utilized to their full potential.

EXPERIENCE

Experience with troubleshooting and problem-solving techniques. Working with other IT team members to resolve complex issues. Ability to work independently and as part of a team. Customer service orientation.

Able to learn quickly and adapt to new technologies. Excellent communication and interpersonal skills.

EMPLOYMENT HISTORY

CDK Global (2014 - Present)

Technical Support Analyst

* Providing technical assistance and troubleshooting for hardware, software and network issues

* Maintaining a position of trust and responsibility by keeping business confidential

* Primary point of contact for users seeking IT support

* Answer user questions and guide them on how to use software and hardware effectively Commercial Vehicle Group (CVG) (2011 - 2014)

Assistant Manager in Quality Assurance (QA)

• Assist in developing, implementing, and maintaining the quality management system

• Monitor and audit quality process to identify areas for improvement

• Manage and supervise the QA team, providing guidance and support

• Train and mentor QA staff on quality procedures and best practices Bank of America (2007 - 2010)

Personal Banker

• Assist clients in managing their bank accounts and finances

• Cross selling bank services and products

• Attain sales and referrals goals on a monthly and annual basis

• Open personal, business, and loan accounts including additional products and services Rent a Center (1999 - 2007)

Store Manager

• Recruiting, hiring, training, and supervising staff

• Managing inventory cost and minimizing waste

• Implementing and maintaining a high customer service standard

• Maintaining a clean, organized, and visually appealing store environment LANGUAGES

English

ACADEMIC QUALIFICATIONS

Waimea High School (1989) Waimea, Hawaii

TECHNICAL SKILLS

Knowledge of Microsoft Office, Microsoft Word and Excel

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