Cyber Security Analyst Candidate

NATASHA ACEVEDO

919-***-**** ********@*****.*** linkedin.com/in/natasha-acevedo

PROFESSIONAL SUMMARY

Technical Support Specialist with a strong background in core networking principles, workflow automation, and endpoint management. Experienced in utilizing Splunk and Proofpoint to identify security anomalies, analyze packet/auth logs, and enforce system compliance policies across enterprise environments. CORE COMPETENCIES & SKILLS

● Network Infrastructure: TCP/IP Networking, Routing & Switching, Subnetting, DNS, DHCP, LAN/WAN Configuration, Packet Analysis

● Security & Analytics: Splunk (SIEM), Proofpoint, Endpoint Protection, Data-driven Performance Metrics

● Tech & Automation: AI Scheduling Tools, Rental Automation Frameworks, Zapier/Make Automation, ServiceNow, Microsoft Dynamics, JAMF, SCCM, PowerShell Scripting, Python (Scripting & Automation)

● Growth & Marketing: Conversion Rate Optimization (CRO), Lifecycle Marketing, Inbound/Outbound Sales Pipelines, CRM Administration, Customer Acquisition Cost (CAC) Reduction, Email Campaign Automation PROFESSIONAL EXPERIENCE

Technical Support Specialist

Lenovo March 2022 – Aug 2025

● Delivered proactive, high-quality technical support and endpoint troubleshooting, consistently maintaining 75%+ action time and 90%+ QA scores.

● Executed targeted PowerShell scripts on client endpoints to identify, review, and remediate system compliance issues.

● Translated complex technical data, troubleshoot and system patch documentation into clear guidance to accelerate incident resolution and improve user confidence.

● Resolved complex enterprise hardware and software compliance issues, collaborating directly with Level 2 Engineers and Technical Account Managers.

IT Analyst

Duke University Jan 2017 – March 2022

● Managed a high-volume support queue handling 150–200 concurrent user tickets monthly, sustaining a 95%+ positive evaluation rate.

● Utilized Proofpoint to investigate client email security concerns, log detailed incident reports and collaborate with security teams for threat remediation.

● Remedied client system compliance failures following lockouts, bringing endpoint hardware and configurations back into strict alignment with university security policies.

● Leveraged Splunk to monitor and analyze user authentication data, identifying security anomalies and flagging potential account compromises from concurrent multi-location logins. Head of Marketing & Automation (Co-Founder)

Drive Matador, Inc. Jan 2026 – May 2026

● Built and managed customer acquisition process, converting approximately 20% inbound inquires into active renal customers

● Built and managed our CRM from scratch, automated email workflows and targeted campaigns to boost customer retention.

● Designed and launched automated rental infrastructure for immediate customer agreements, VIN assignments, and billing schedules—reducing manual overhead

● Automated social media scheduling and content optimization, scaling brand messaging to increase organic impressions and accelerate inbound sales.

Co-Founder & Chief Operations Officer

U-Save Car Rentals LLC Jan 2024 – Dec 2025

● Designed and launched the core operational workflows from ground-level concept, successfully raising $170,000 in startup capital to fund the initial fleet.

● Managed platform listings and pricing strategies to help scale the startup to over $10,000 in monthly gross revenue within its first year.

● Analyzed per-vehicle profitability and reduced monthly operating expenses to lower the company's break-even point and optimize cash flow.

● Led customer success and premium service operations, maintaining a 5-star rating across 200+ individual bookings to drive referrals

EDUCATION

Wake Technical Community College

Associate of Applied Science (A.A.S.) in Information Technology 2015 – 2017

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