Housekeeping & Customer Support Specialist

Adeana Johnson

Pikeville, KY ***** +1-606-***-**** ****.******.*******@*****.***

Work Experience

Airbnb Cleaner

Pikeville, KY

February 2026 to May 2026

• Changing bed linens and making beds

• Cleaning bathrooms, kitchens, bedrooms, and living areas

• Sweeping, vacuuming, mopping, and dusting

• Washing towels and laundry

• Restocking essentials like toilet paper, soap, and coffee

• Taking out trash and checking for damages or missing items

• Making sure the property looks neat and guest-ready before check-ins Call Center Agent

Foundever Hazard, KY

October 2025 to February 2026

• provide support via phone

• chat, or email,

• handling inquiries like billing, account issues, product info, or technical problems for various clients by troubleshooting, navigating systems, ensuring satisfaction,

• adhering to confidentiality, requiring strong communication, problem-solving, and adaptability for fast-paced, client- specific roles

Housekeeper

Holiday Inn Pikeville, KY

March 2025 to October 2025

• Maintaining cleanliness and sanitation in various areas by performing tasks like cleaning, dusting and vacuuming.

• Other tasks Include cleaning floors, bathrooms, and kitchens; changing linens; and restocking supplies. Overall making sure the guests have a welcoming stay!

Housekeeper

626 Holdings LLC Hazard, KY

July 2023 to March 2024

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.

• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.

Retail Associate

Lowe's Home Improvement Wise, VA

April 2023 to July 2023

I worked as a retail associate in the Paint department at Lowe’s. My position is comprised of jobs such as: restocking shelves, mixing paint, providing helpful information to the customers of the different paint products to help best suit their needs and desires.

Front Desk Receptionist

Copperhead Construction Isom, KY

March 2019 to July 2021

As a receptionist I was to greet the visitors, maintain calendar appointments, sort mail, make copies and answering questions.

Education

Graphic Design (2nd year of college)

Eastern Kentucky University Richmond, KY

August 2021 to Present

High school diploma

Skills

Janitorial experience Microsoft Excel Cleaning Computer skills Industrial cleaning Customer service Time management Hospitality Branding Adobe InDesign Custodial experience Hotel experience Sanitation

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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