Customer Support & Client Success Professional
Resume:
Amir Trotter
Denver, CO *****
************@*****.***
OBJECTIVE
Motivated customer support professional and career switcher with 3+ years of experience communicating with clients, following structured systems, and resolving issues professionally. Known for adaptability, strong work ethic, and ability to learn quickly through training and hands-on experience. Seeking an entry-level customer support role offering stability, paid training, and long-term growth.
EXPERIENCE
Guest Support Specialist
Casa Bonita — Lakewood, CO Jun 2025 – Present
● Provide clear, professional support to high volumes of guests in a structured, fast-paced environment
● Resolve questions and concerns calmly while following established procedures
● Learn and adapt quickly to evolving systems, workflows, and safety standards
● Maintain consistency and professionalism during peak demand Customer Support & Sales Associate
HOTWORX — Saint Louis Park, MN Feb 2023 – Jun 2023
● Supported clients via phone and email with app access, billing, and membership updates
● Followed documented processes for CRM case entry, follow-ups, and escalations
● Learned new systems quickly through training and daily hands-on use
● Communicated next steps clearly to ensure client confidence SPED Paraprofessional / Administrative Support
Bloomington Kennedy High School — Bloomington, MN Nov 2020 – Jun 2023
● Followed structured plans, policies, and documentation requirements daily
● Communicated clearly with students, families, and staff in sensitive situations
● Maintained accurate, confidential records and supported case tracking
● Built trust through consistency, reliability, and professionalism SKILLS
Clear & Professional Communication • Process & Policy Adherence • Client Support
Issue Resolution • Documentation & Accuracy • De-escalation Fast Learner • Time Management • Confidential Information Handling CRM & Ticketing Systems • App & POS Troubleshooting EDUCATION
B.A. Theatre — Bethany Lutheran College
TryHackMe: Intro to Cybersecurity (2025) • Splunk Fundamentals (In Progress) Privacy & Compliance Training
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