Senior Salesforce Developer - Apex, LWC, Omnistudio

Shashidher Annam

Email:***************@*****.***

Phone: +1-845-***-****

LinkedIn: https://www.linkedin.com/in/shashidher-a-23855a27b/

Professional Summary

Senior Salesforce Developer with 8+ years of experience designing and delivering scalable enterprise solutions across Sales Cloud, Service Cloud, Experience Cloud, and Salesforce Platform environments.

Strong expertise in Apex, Lightning Web Components (LWC), Flows, and Salesforce APIs, building high-performance and reusable platform solutions.

Experienced in defining end-to-end Salesforce solution architecture, including enterprise data modeling, integration architecture, and scalable system design aligned with platform best practices.

Hands-on experience implementing OmniStudio solutions (FlexCards, OmniScripts, DataRaptors, Integration Procedures) for digital customer engagement workflows.

Deep understanding of Governor Limits optimization, Trigger Framework implementation, and Large Data Volume (LDV) architecture in high-transaction environments.

Proven experience designing API-led and event-driven integrations using REST/SOAP APIs, Platform Events, and middleware platforms including MuleSoft.

Strong background implementing CI/CD pipelines using Salesforce DX, Git, Jenkins, Gearset, Copado, and scratch-org–based deployment strategies across multi-environment release cycles.

Experienced supporting multi-org Salesforce deployment and release alignment across enterprise environments.

Experienced collaborating with architects, product owners, QA, and DevOps teams supporting technical planning, estimation, security model implementation, and enterprise delivery execution in Agile environments.

Certifications (2x Certified)

Salesforce Certified Platform Developer – 1

Salesforce Certified Platform Developer – II

Technical Skills and Tools

Programming & Querying: Apex (Classes, Triggers, Batch, Future Methods, Schedulable Apex), SOQL, SOSL, JavaScript (ES6+), HTML, CSS

Salesforce Development: Lightning Web Components (LWC), Aura Components, Visualforce, Salesforce DX (Unlocked Packages, Scratch Orgs), Salesforce CLI, Platform Events, Pub/Sub API, Trigger Frameworks, Custom Metadata Types, Custom Settings, Lightning Data Service (LDS), Platform Cache

Declarative Tools: Flows, Process Builder, Workflow Rules, Validation Rules, Approval Processes, Lightning App Builder

Data Modeling & Security: Custom Objects, Master-Detail Relationships, Lookup Relationships, External Objects, Schema Design, Organization-Wide Defaults (OWD), Role Hierarchy, Sharing Rules, Permission Sets, Field-Level Security, Large Data Volume (LDV) architecture, Data Skew handling strategies, Selective query optimization

Integration & Middleware: REST API, SOAP API, MuleSoft, Informatica, Dell Boomi, Postman

DevOps & Deployment: Git (GitHub, GitLab, Bitbucket), Jenkins, Azure DevOps, Gearset, Copado, ANT Migration Tool, Flosum

Data Management: Data Loader, Workbench, ETL (Python pandas), SOQL Explorer

Cloud Platforms: Sales Cloud, Service Cloud, Experience Cloud, Salesforce Platform, OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures), Commerce Cloud (SFCC), CPQ, Heroku

Testing Frameworks: Apex Test Classes, Jest (for LWC), Selenium, Provar

Identity & Access Management: Single Sign-On (SSO), Okta, Salesforce Auth Providers

Agile & Delivery: Agile/Scrum Methodologies, Sprint Planning, Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

Senior Salesforce Developer

NCR Corporation, Addison, TX Aug 2023 – Present

Defined scalable end-to-end Salesforce solution architecture supporting order lifecycle and case management workflows aligned with enterprise platform standards.

Designed and implemented complex business logic using Apex Classes, Triggers, Batch Apex, Queueable Apex, Future Methods, and Schedulable Apex, ensuring high-performance automation at scale.

Developed advanced Lightning Web Components (LWC) and customized Aura components to deliver responsive and reusable UI solutions across Sales and Service operations.

Designed enterprise integration architecture using REST/SOAP APIs, enabling secure real-time connectivity with payment gateways and inventory management platforms.

Implemented bulkified Apex Trigger Framework aligned with Salesforce Governor Limits best practices supporting high-volume transaction processing environments.

Contributed to enterprise data model architecture, ensuring scalable object relationships and optimized query selectivity for Large Data Volume (LDV) datasets.

Designed API-led and event-driven integration architecture using Platform Events and Pub/Sub APIs for real-time cross-system communication.

Built secure outbound integrations using Named Credentials, improving authentication governance and maintainability.

Designed and implemented multi-environment CI/CD pipelines using Salesforce DX, GitHub, Jenkins, Gearset, and Copado, supporting automated deployments across Developer, QA, UAT, and Production environments.

Leveraged scratch org lifecycle strategy and unlocked packages for modular source-driven development and release governance.

Optimized SOQL/SOSL queries supporting large-scale transactional datasets, improving performance in high-volume production environments.

Partnered with Product Owners, QA teams, DevOps engineers, and application managers to support estimation, sprint planning, release strategy, and technical decision-making.

Supported enterprise security architecture implementation, including permission model enforcement and secure integration access strategies.

Led automation initiatives using Flows, Validation Rules, Process Builder, and Approval Processes, reducing manual operational workload across service workflows.

Senior Salesforce Developer

Accenture (Client-State Street Bank, Hyderabad, India) Nov 2019 – July 2022

Designed secure enterprise-grade Salesforce Service Cloud architecture supporting distributed banking service operations across multiple business units.

Owned Salesforce data model architecture, implementing Custom Objects, Master-Detail relationships, Lookup relationships, Profiles, Permission Sets, and Sharing Rules aligned with regulatory compliance requirements.

Defined Organization-Wide Defaults (OWD) and role hierarchy strategy, strengthening enterprise security posture and access governance.

Implemented Omni-Channel routing, CTI integration, Knowledge Base architecture, and Case lifecycle automation, improving client servicing efficiency.

Supported audit readiness and security compliance initiatives, validating access models and enforcing regulatory-aligned security policies.

Designed and optimized SOQL queries using selective indexing strategies to support Large Data Volume (LDV) environments.

Developed scalable automation solutions using Apex and Flows, improving operational consistency across financial service workflows.

Implemented API-led enterprise integration architecture using request-reply and batch synchronization patterns connecting Salesforce with external banking platforms.

Developed high-coverage Apex Test Classes and implemented Jest testing for Lightning Web Components, ensuring reliable production deployments.

Executed automated regression validation using Provar and Selenium, improving release confidence and deployment quality.

Implemented Single Sign-On (SSO) using Okta, strengthening enterprise identity and authentication strategy.

Managed multi-sandbox deployment strategy using Salesforce DX, ANT Migration Tool, Gearset, and Copado supporting controlled enterprise release cycles.

Implemented Unlocked Package–based modular deployment architecture, improving release governance across business units.

Collaborated with product owners, architects, QA teams, and DevOps stakeholders supporting sprint estimation, technical planning, and delivery execution.

Monitored API performance and integration reliability using Postman supporting enterprise integration stability.

Delivered solutions within Agile/Scrum delivery model, ensuring iterative delivery aligned with financial compliance standards.

Salesforce Developer

Tech Mahindra (Client-United Health Group Hyderabad, India) Dec 2018 – Oct 2019

Delivered healthcare-specific Salesforce solutions by building Apex Triggers, Batch Jobs, and Future Methods to handle patient records and claims data processing.

Developed responsive Lightning Web Components (LWC) and customized Aura Components to improve user experience for healthcare professionals.

Designed asynchronous processing architecture using Queueable Apex, Future Methods, and Platform Events for improved scalability.

Applied Apex bulkification techniques to ensure compliance with Salesforce Governor Limits during healthcare data processing workflows.

Designed automated workflows using Flows, Validation Rules, and Process Builder, reducing administrative workloads in patient case management.

Performed complex SOQL and SOSL queries to extract, manipulate, and update healthcare data across multiple objects.

Leveraged MuleSoft and Informatica to integrate Salesforce with electronic health record (EHR) systems and external insurance platforms.

Managed CI/CD pipelines using Azure DevOps and GitLab, ensuring seamless deployment and collaboration between development and QA teams.

Conducted data migration activities using Data Loader and Workbench, securing accuracy in sensitive healthcare datasets.

Supported Salesforce data quality and reporting using ETL processes and Python (pandas).

Applied Platform Events and asynchronous processing for real-time updates between Salesforce and external care systems.

Built Apex test coverage and automated scripts for validating healthcare workflows, ensuring compliance with industry standards.

Enhanced Service Cloud capabilities with Knowledge Articles and Omni-Channel Routing, helping support staff address patient queries efficiently.

Salesforce Developer

Genpact, Bangalore, India July 2016 – Nov 2018

Designed and implemented custom Salesforce applications using Apex Classes, Triggers, and Batch Apex for enterprise clients across multiple industries.

Customized Salesforce UI with Visualforce Pages, Lightning Components, and LWC prototypes, delivering intuitive experiences for business users.

Developed reusable Trigger Framework architecture supporting scalable enterprise automation solutions.

Automated end-to-end business workflows using Workflow Rules, Approval Processes, and Validation Rules, aligning systems with client-specific requirements.

Extensively used SOQL and SOSL for querying large data volumes, optimizing search and retrieval of customer records.

Migrated legacy systems into Salesforce with Data Loader and Workbench, ensuring clean and consistent data transformation.

Applied ANT Migration Tool for moving metadata across environments, supporting frequent deployments in enterprise setups.

Developed Apex test classes to validate business logic and ensure high-quality deployments in production environments.

Integrated Salesforce with external third-party services using REST APIs and SOAP Web Services for payment processing and reporting.

Leveraged Version Control Systems such as Git and Bitbucket for collaborative development and release management.

Participated in Agile/Scrum delivery cycles, working closely with business analysts and QA teams to ensure requirements were accurately implemented.

EDUCATION

Master’s in information systems – USA 2024

Bachelor’s in computer science – JNTUH, Hyderabad, India 2016

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