Customer Service & Security Support Professional

RICKY LEBLANC

Thibodaux, LA *****

**************@*****.*** / +1-985-***-****

WWW: www.linkedin.com/in/ricky-leblanc-9b84991a

SUMMARY

Customer service representative with extensive industry experience and a strong track record of enhancing customer satisfaction. Proven ability to establish rapport with clients and foster positive relationships. Results-oriented professional dedicated to contributing to company success through effective communication and teamwork. SKILLS

• Computer literacy

• Technical Proficiency

• Call center agent experience

• Customer support experience within retail industry

• Sales

• Windows

• Accounts receivable

• Machine learning

• Interviewing

• Call center experience

• Law Enforcement

• Linux

• Customer support

• Communication skills

• Telecommunications headsets

• Microsoft Office

• Data entry

• Databases

• Microsoft Excel

• Project management

• Mac OS

• Microsoft Access

• Microsoft Word

• Client interaction via phone calls

• Active Directory

• Client services

• Help desk

• Cybersecurity

• Customer service

• E-commerce

• Search engines

• Microsoft Windows Server

• Security

• HIPAA

• Time management

• Customer Service

• Computer networking

• Phone etiquette

• Computer Operation

• ICD-10

• Microsoft Outlook

• Computer skills

• IT support

• Typing

• Customer relationship building

• Organizational skills

Customer support experience within e-commerce

industry

•

• 5G

• Customer retention

• Surveillance

• Marketing

• Complaint resolution

• Scheduling

• Verbal and written communication

• Credit card payment processing

• Retail sales customer service

WORK EXPERIENCE

RL

CSR - Customer Service Representative / Paramount staffing 10/2025 - 01/2026

• Served as customer service representative for CES Show in Las Vegas.

• Presented existing and prospective customers with valuable product information to facilitate decision-making. Security Officer / Allied Universal Security Services, Systems and Solutions - Houma, LA 05/2019 - 02/2020

• To prevent crimes and guard gate and patrol grounds EDUCATION

High school diploma: GED

CERTIFICATIONS AND LICENSES

Driver's License

LANGUAGES

English:

PERSONAL INFORMATION

Work Permit: Authorized to work in the US for any employer

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