IT Network Engineer (AWS & Windows/Citrix)
Resume:
Personal Summary
Skills
Experience
Howard Jones
Redondo Beach, California 90278
*************@*****.***
Experienced IT professional specializing in network administration and support, with expertise in Windows Server and Citrix solutions. Proven track record of enhancing productivity through innovative problem- solving and cost-saving measures. Skilled in leading projects and collaborating with teams to achieve seamless system integration and performance improvements.
• Windows 10
• Windows 11
• Windows 7
• Windows Server Administration
• Windows servers 2003 and 2008
• Citrix 4.0,4.5,6.0
• Cisco Routers and Switches
• Laptops
• Workstations
• HP
• Dell
• IBM
• RAID
• MAC Book Pro
• Printers
• Exchange
• Citrix Client
• Windows Terminal Server
• VMware ESX
• VMware vSphere Management
• Backup Exec
• WebEx
• McAfee
• Norton
• MS Office Suite
• Terminal Server Management
• SCCM
• LAN
• WAN
• TCP/IP
• DNS
• DHCP
• POP3
• FTP
• TELNET
• VPN
• RIP
• NAT
• Ethernet
Paramount/Skydance Studio December 2025 to April 2026 Network Engineer
Burbank, California
• Provide onsite for end user returning to the office
• Troubleshoot and resolve wireless (access point) networking issues in a Cisco Meraki environment
• Assist with EUC-related tasks, ensuring smooth connectivity and user experience Collaborate with internal teams and client stakeholders during a two-step interview and onboarding process
•
• Maintain documentation of issues and resolutions for Knowledge sharing
• Using intune and MDM for device management
Hogan Lovells US LLP April 2025 to August 2025
Deployment Technician
Los Angeles, California
• Perform the Autopilot migration process on Dell and Lenovo ThinkPad laptops.
• Once Autopilot is completed, configure the devices with users' profiles, Microsoft Outlook, and Teams.
• Confirm OneDrive is running and synchronized.
• Make Edge or Chrome the default browser.
• Associate NetDocuments with either of the default browsers.
• Map network printers to the user's profile.
• Install any specific required applications for the user manually.
• Resolve any additional issues that occurred during the migration process Mattel/HCL November 2022 to March 2025
Field Service Support Technician
El Segundo, California
• Imaging and Configuring Dell and Apple Laptops (IMACD)
• Performed trouble shooting on all type of corporate model printers
• Work with SCCM, Active Directory, and JAMF daily
• Work with Network team performing diagnostic procedures using Wireshark
• Assist Voice Team with the setting up of Cisco model 7925G wireless IP phones (Jabber)
• Use Service Now as the ticketing system
• Install specific software packages remotely
• Responsible for escalating and assisting the network team with any issues that occur Ricoh, USA April 2015 to November 2021
Technical Account Support Specialist
• Responsible for administration of Streamline (SLNX ver 3.3.2.2)
• Performed trouble shooting on all Ricoh model printers
• Completed daily the Health Check Maintenance of the SLNX system
• Performed Application log captures and Wire Shark packet captures
• Performed software installs on servers with Windows 10 operating system
• Created Weekly Status and QBR reports
• Worked with the on-site technicians regarding trouble shooting and resolving device(s) issues Worked with the Service Delivery Manager to ensure that all the fleet was accounted for and properly functioning
•
• Familiar with Windows servers 2016 and 2019
• Performed a major (DHL which had a fleet of 425 printers that had to updated with new version of sw I was the primary implementer, had project management responsibilities and performed the troubleshooting of any issues that occurred
•
• Completed the project on time
Dell Physician Services November 2011 to October 2012 Sr. System Integration Analyst
• Creating VM ESXi 5.0 VMware vSphere client on 2003 and 2008 Dell servers
• Maintaining both HW and SW for our clients in a cloud environment
• Performing Active Directory tasks using Group Policies, Security Groups, and Permissions Supported CISCO Any Connect VPN tunnels using Raduis for Authentication purposes (IPsec protocol used (Putty to establish session)
•
• Work with Print Servers, fax machines, SQL data base for file shrinking and other DB manipulations Perform an assorted of maintenance tasks for Dell 2950 and r710 servers along with Disk Drive replacements and upgrades (firmware and driver updates, memory replacement or upgrades, PERC Controller Battery replacements, assisting with the conversion from LT03-LT05 tape backups to a SAN
(DV backups) environment
•
Work with Citrix administration and issues, Load Balancing, session printing, roaming profiles, and remote desktop connections
•
Computrition October 2006 to April 2010
Citrix Systems Administrator/Technical Support Engineer/Network Analyst Canoga Park, California
• Installed, tested and evaluated new systems, applications and patches.
• Implemented security measures such as firewalls, antivirus programs.
• Monitored system performance to ensure optimal operations and identified potential issues. Education
• Coordinated with third-party vendors for resolution of incidents or provisioning services.
• Troubleshot application errors and provided technical support to end-users.
• Created user accounts and managed access rights for users.
• Conducted research on emerging technologies in order to identify opportunities for improvement.
• Resolved complex technical problems within established service level agreements. University of Tennessee
B.S.: Biology
Knoxville, TN
Contact this candidate