Administrative Assistant and Hospitality Support

ANTOINETTE REED

Cocoa Beach, FL *****

407-***-**** - ********@****.***

PROFESSIONAL SUMMARY

Dynamic Administrative Assistant with proven expertise at The Inn at Cocoa Beach, excelling in customer service and data entry. Recognized for enhancing office efficiency and fostering strong client relationships. Resourceful problem solver adept at prioritizing tasks and maintaining meticulous records, SKILLS

• Service excellence • Problem-solving skills

• Effective problem solver • Interpersonal communication skills

• Strategic task management

WORK HISTORY

07/2023 to Current Administrative Assistant

The Inn at Cocoa Beach – Cocoa Beach, FL

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

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Ensured accurate record-keeping with diligent data entry and database management for vital company information.

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• Assist Guest with reservations .

• Checking Guest in and out of the Hotel.

01/2017 to 06/2022 Server/Banquet Bartender

Dubsdread Catering – Orlando, FL

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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• Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.

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Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

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Set-up tables for parties with linen, glassware and silverware ranging from 50 to 250 guest.

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09/2014 to 10/2018 Banquet Captain

Timucuan Country Club – Lake Mary, FL

Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.

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Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.

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Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.

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Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.

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EDUCATION

05/2000 Associate of Applied Science: Business Administration And Management Los Angeles City College - Los Angeles, CA

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