Associate Cybersecurity Operations Analyst Candidate

Troy A. Thompson

Tinley Park, IL • ***********@*****.*** • 872-***-****

Professional Summary

Army Veteran and accomplished IT leader with 15+ years of experience in network security, technical support, project management, and IT operations across military, corporate, and academic environments. Adept at driving technology strategies, optimizing infrastructure, and leading cross-functional teams. Proven track record of aligning IT solutions with business goals while maintaining compliance, security, and operational excellence. Thrives in hybrid, on-site, and remote work models. Professional Experience

Technical Instructor – AI-Assisted IT Support

Per Scholas – Chicago, IL Full-time Dec 2025 – Present

• Instruction & AI Integration: Facilitate lectures and hands-on labs covering hardware, networking, and OS management, integrating Generative AI tools (ChatGPT, Copilot) for prompt engineering and accelerated troubleshooting. Provide technical guidance and mentorship to students from underserved communities, helping them build foundational IT skills.

• Certification Success: Prepared [Insert Number] learners for enterprise roles, achieving a [Insert %] pass rate on CompTIA A+ and Google IT Support certifications.

• Lab Facilitation: Designed and managed real-world troubleshooting simulations emphasizing AI-driven ticketing systems, scripting, and automated workflows.

• Mentorship & Retention: Provided targeted support and technical tutoring to adult learners from non- traditional backgrounds, maintaining a [Insert %] graduation rate.

• Workforce Readiness: Partnered with career coaches and employment managers to evaluate student performance, directly accelerating post-graduation job placement. Teacher’s Assistant – IT Program

Growing Home Inc. – Chicago, IL Part-time Jan 2025 – December 2025

• Support instructors in delivering CompTIA A+ and Security+ curriculum, assisting with labs, lectures, and hands-on learning.

• Provide technical guidance and mentorship to students from underserved communities, helping them build foundational IT skills.

• Contribute to the setup and maintenance of classroom technology, ensuring consistent and effective learning environments.

• Track student progress, answer questions, and promote career readiness through real-world IT insights and support.

Senior IT Security Manager

Johnson & Associates LLC – Chicago, IL Contract Part-Time Nov 2019 – Present

• On a part-time contractual basis, lead IT operations and strategic planning for a mid-sized firm, overseeing vendor relations, resource management, and service delivery.

• Developed and implemented business continuity and disaster recovery plans, improving organizational resilience.

• Conducted comprehensive risk assessments and IT governance reviews to support secure network architecture and compliance.

Information Technology Services Technician

City Colleges of Chicago – Chicago, IL Part-time Jul 2024 – Dec 2024

• Delivered Tier 1 & 2 support to faculty and staff, resolving hardware, software, and network issues in a multi-campus environment.

• Supported LAN administration, system configurations, and troubleshooting efforts in alignment with institutional IT protocols.

• Assisted in maintaining data privacy standards and compliance within educational systems. Owner / Operator

FedEx Independent Contractor – U.S. Full-time Aug 2016 – Jan 2020

• Managed business operations, logistics, and customer account relations for an independent FedEx delivery route.

• Achieved increased efficiency and client satisfaction through strategic planning and operational oversight.

• Administered budgets, led route optimization, and ensured data protection compliance. Sponsorship Sales Specialist

Metronome Chicago – Chicago, IL Seasonal Mar 2006 – Sep 2016

• Generated significant revenue by selling sponsorship packages to corporate partners for large-scale events.

• Cultivated relationships with key stakeholders and aligned brand opportunities with event objectives.

• Negotiated contracts, ensured fulfillment of sponsor obligations, and maintained detailed records using Salesforce.

General Manager

McDonald’s – Chicago, IL Full-time Aug 2012 – Jan 2015

• Directed day-to-day operations for a high-traffic location, including staffing, customer service, and inventory management.

• Trained and mentored team members, increasing efficiency and reducing turnover.

• Managed financial performance and ensured adherence to quality and safety standards. Senior Network Administrator / Computer Teacher

Holy Family School – Chicago, IL Full-time Jun 2010 – Aug 2012

• Maintained school LAN infrastructure, DHCP services, and cybersecurity protocols while teaching computer literacy courses.

• Trained faculty on IT best practices and supported classroom technology integration.

• Improved system uptime and technology accessibility for students and staff.

• Instructed children grades K-8th in computer literacy, typing, internet research skills. Field Systems Engineer

Rally Marketing Group Inc. – Hybrid Full-time Jun 2006 – Jan 2011

• Provided end-user IT support, event tech setup, and infrastructure support for marketing activations nationwide.

• Configured and deployed networking equipment on-site, ensuring system functionality during events.

• Ensured secure data handling and reliable tech delivery in dynamic field environments. Multimedia Illustrator (25M)

United States Army – Various Locations Full-time Dec 1998 – Jun 2006

• Produced multimedia content for training, internal communications, and strategic campaigns.

• Designed and maintained graphic systems and digital imaging equipment under operational guidelines.

• Supported morale and recruitment initiatives through visual storytelling and brand-compliant materials. Core Competencies

• Technical Expertise: Network Security, Active Directory, DNS/DHCP, VMware, M365, System Configuration

• Security & Compliance: Cybersecurity, Risk Management, IT Governance, Disaster Recovery, Data Privacy

• Project Management: Planning & Documentation, Resource Allocation, Budget Oversight, Change Management

• Business Acumen: Strategic Planning, Vendor Management, Stakeholder Engagement, Business Continuity

• Tools: Salesforce, Remote Desktop, Microsoft Office, Help Desk Systems, Adobe Creative Suite Education

• Bachelor of Applied Science – Cybersecurity and Information Assurance Western Governors University (Expected August 2026)

• Associate of Applied Science – Multimedia Design Westwood College of Technology, Calumet City, IL

• Certificate in Graphic Design & Multimedia

Defense Information School, Fort Meade, MD

• Comptia A+ / Security+ Training Certificate

Growing Home IT Academy, Chicago, IL

Certifications

• CompTIA A+, Network+, Security+, Data+, Project+, CySA+

• Linux Essentials

• ITIL 4 Foundation

• Google Cybersecurity Certificate

• Cisco Introduction to Cybersecurity, IT Essentials

• TestOut PC Pro

References

Available upon request.

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