SaaS Project & Operations Manager (Pharma)

Raeline Meilak - page * of *

Raeline Meilak

EXPERIENCE

Sandoz Senior Project and Operations Manager

Mar 2023 – Aug 2025

Tools: JIRA, Monday.com, Service Now, Excel, PowerPoint, SharePoint (al project assets) Managed implementation and maintenance of Trulla Direct. It is a SaaS ordering portal used by buyers in hospitals and specialty pharmacies to purchase product from suppliers such as Sandoz. There were multiple teams involved in the development of the solution. Three vendor teams participated in the effort. One from Spend Mend who owns the Trulla Direct application. This implementation was a new solution for the company with Sandoz as the initial supplier. The Esker Order Management team was involved along with IBM Sterling for file management and the Sandoz internal SAP and CPI teams who created the master data and EDI files and consumed the ordering information. These teams were distributed across the globe in France, Utah, New Jersey, Chicago, and India. Hence there was a complex system’s integration component of the solution. Furthermore, managing meetings across multiple time zones was challenging. In addition, the business team members were actively involved in the project since the addition of buyers for direct purchasing is a complex process for pharmaceuticals. We went live on time and within budget. Recently, we released an administrative portal for the suppliers to manage the addition of new buyers to the service as well as running diagnostic reports on usage and other critical data. I was responsible for coordinating and managing the effort across the multiple teams, reporting to team and Sandoz leadership, managing risk, budget – all the typical project management tasks. We had a great team who worked well together despite the differences in location and employer. It was a pleasure to be part of this project. I continued supporting the application after its initial release managing enhancements, order issues, adding customers to the application and customer strategy with the Trulla and Sandoz teams. Sandoz Sales Force Automation (SCOUT) QA Manager – Contracts and CRM Jan 2025 – Aug 2025

Tools: JIRA, Monday.com, Service Now, Excel, PowerPoint, SharePoint (all project assets) Lead the business team performing QA testing of US Sales Force Automation - Contracts updates. All stories and test scripts were created in JIRA by IT team with review and approval of business team members. This was a challenging role for me since I had no Sales Force Automation experience, but I learned with the help of my team members. My Project Management skills were key to coordinating and executing the test scripts ensuring the IT support team uploaded test data and ensured all roles had sufficient information available to execute the tests from start to end with data integrated with SAP. IT and business leadership meetings occurred where I reported the progress and issues we were experiencing. The release was a success. Following this role, I was assigned to manage the US Scout CRM updates as the QA manager. This rollout included the use of the Pitcher application (on iPad and laptop) as well. One of the Pitcher functions enables the use of emails for the sales force to send to their HCP, HCO, etc. customers. These “Rep Triggered Emails” (RTE) were previously managed using MS Outlook with no controls or tracking capabilities. The testing of these RTE’s was particularly difficult based on Sandoz security and compliance regulations. Functionality included in this rollout was the use of Pitcher admin to distribute approved emails to various sales teams, interaction planning and execution, sending of RTE’s, time off tracking to manage impact on call adherence, sharing marketing tactics for interactions, multiple reports, account management, and others. Scout CRM and Pitcher are tightly integrated with similar features available on both. I also assisted the trainer during the multiple training sessions. The release continues across multiple sales teams. Sandoz Senior Project Manager

Nov 2021 - Aug 2022

Tools: JIRA, Monday.com, Service Now, Excel, PowerPoint, SharePoint (all project assets) Managed implementation of Esker Order Management application. It is a SaaS solution running on a MS Azure platform utilizing AI to correct Order data and expedite the entire order process. There were multiple teams dispersed globally involved in the development and release of the application. Two vendor teams worked on the solution: the Esker vendor team and IBM Sterling. There was also an offshore SAP and SAP Integration team. QLIK, Alteryx, SFTP, SSH, PI and AS2 were utilized for reporting and systems integration. In addition, the application was implemented for both the Canadian and US Sandoz businesses which required different rules, multiple business partners, testing of two applications and training of two sets of customer services representatives. I was responsible for monitoring team progress, reporting status, managing risk, overseeing finances, communications between the multiple business teams, providing solutions for deployment scheduling for two separate countries and planning of testing and training for two separate teams. I was also the project quality manager which required Raeline Meilak - page 2 of 3

oversight and management of the Sandoz/Novartis Quality Management process (ISRM,etc) . It was a challenging but rewarding project.

NOVARTIS PHARMACEUTICALS Director - Global IT Portfolio Management Dec 2001 - Dec 2018

Tools: Clarity, MS Project, Service Now, Excel, PowerPoint, SharePoint (all project assets) Global role managing company-wide technology portfolio covering all disciplines such as finance, marketing, and manufacturing. I was one of two US members. Other team members were in Switzerland, England, France, Germany, and India. My responsibilities included tracking the status of the IT portfolio and the retirement of technologies and applications across Novartis, providing online training in the correct retirement process with assistance and resolution of problems incurred as part of this

"elimination" process. Our team was tasked with a 40MUSD reduction in IT costs within two years, and we accomplished this goal.

I organized and documented team meetings, customer forums, and training sessions on "Clarity", our portfolio management tool. Furthermore, I used Clarity extensively for creating/monitoring projects, budget, and resource management, capturing and monitoring metrics and reporting. This data drove the elimination process. All meetings, training and forums were online utilizing Skype. I was also responsible for the design and maintenance of our organization's web presence across all our groups functions. I was terminated as part of company-wide IT force reduction. I had survived more layoffs than I can count at Novartis but this last one

NOVARTIS PHARMACEUTICALS Director - Global Service Delivery Management SAP, SharePoint (all project assets) 2012-201

Global Role for almost 6 years - Manage budget, projects, issues, and customer relationship with various internal organizations such as Finance/FSC, Customer Service Accounts Receivable, Tax Accounting, Oncology, Development, Logistics and Manufacturing, and Global Research who utilize

SAP, Ariba and Vertex. Interact with various internal Novartis customers, global organizations such as TechOps. Company manager for local Global ERP team members collaborating closely with the operational managers in Basel. Member of the US Application Architecture Board (AAB). Owner, designer, and editor of the ERP SharePoint Customer Center (recognized by Basel IT leadership as an outstanding use of SharePoint) and the ERP Customer Newsletter. I also was part of ICE tollgates reviewing implementations in the US for local and global projects NOVARTIS PHARMACEUTICALS, Director - Promotional Materials, eMAP/oMAP 2009-2011

Provide strategic direction, process, and application support for promotional review teams as well as warehouse management and logistics group. Key member of Materials Approval Process (MAP) business team and IT lead of this major US project responsible for 6.1MUSD budget. The MAP project included multiple organizational change management initiatives along with the implementation of a new MAP process and a package implementation which included integration with multiple downstream systems. Furthermore, leading the effort to engage an external Help Desk partner to support the MAP application. The application went live May 3 on-time and in budget. NOVARTIS PHARMACEUTICALS Director - Marketing Innovation Pipeline 2007-2008

10-month rotation into marketing organization. Primary focus was support for the marketing business teams to provide measurable new innovative concepts, ideas and pilots to enhance our brand marketing. Focus on new channel development in emerging digital technologies such as social media (communities, blogs, 3D worlds, and animation, etc.). Marshalled these concepts thru brand selection, legal and regulatory, ethics and compliance, strategic sourcing and any other required approval body.

NOVARTIS PHARMACEUTICALS Director, Commercial Operations Marketing IT, IRMA 2001-2007

Provide innovative, strategic, and operational leadership supporting digital Marketing applications including promotional material review, campaign management, and setup with all channels of consumer data capture and reporting. Initially responsible for the building and maintaining a superior customer- facing Internet presence for a major pharmaceutical company's Sales and Marketing organization. Manage personnel including technical information managers, Web and Portal

/Content Management developers, project managers, business, system,and campaign analysts. Oversee adherence to business requirements and industry regulations. Raeline Meilak - page 3 of 3

· Strategy, process and implementation guidance and support for the Promotional Materials Review Process team. This was a cross-functional team which is responsible for reviewing all Novartis’ assets and communications to our customers. The objective is to remain compliant with FDA and other guidelines.

· Workflow and Digital Asset Management with rich media is included

· Completed $2.5 million implementation of a relationship marketing campaign management infrastructure with reporting and analytics: actively championed initiative from before RFP stage. This infrastructure integrates all campaign tactics across channels and utilizes leading edge technology components using SOA

· Initiated culture shift that transformed internal perception of COMIT from reactive data center to initiative-taking, dependable service provider capable of delivering added value work in a timely manner.

· Instilled supervisors and staff with the importance of resource planning, a previously overlooked practice that saved costs by freeing up COMIT personnel to handle projects that were traditionally outsourced to vendors.

· Drove dramatic improvements in website functionality, development speed, and cost-efficiency by introducing standard Web development processes, tools and support services that streamlined production by enabling reusable code and resource realignment.

· Provide full life-cycle project management and technical oversight for development, stress testing, and implementation of several Internet/Extranet applications to support digital advertising, Content Management, Enterprise Application Integration (EAI) and project management functions.

· Execute thorough information and security audits of external vendors and maintain productive relationships with both internal and external suppliers on the local and global level.

· Built broad-based enthusiasm for change and standardization by getting to know individuals, coordinating training, holding

"lunch and learns" and soliciting support from management and customers. EDUCATION

NYU

Master • Information Systems Engineering • 1990 - 1992 MERCY COLLEGE

Bachelor • Computer Information Systems • 1982 - 1986 HONORS & AWARDS

IT Business Solution Implementation

Novartis • Feb 2007

We won this award for the creation and release of the Integrated Relationship Marketing Application (IRMA) - we built this custom developed solution after researching and interviewing multiple tool vendors and none of them offered what we needed. IRMA was used for managing consumer marketing across multiple channels utilizing Web Services and integration tools. I led the design and implementation. IRMA was so successful it lasted almost 20 years and was just retired in 2025 Presidents Award

Novartis • Feb 2010

Data analysis support for implementation of the Sunshine Act. I was the only IT person to be part of the team and win a Presidents Award

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