Field Technician & PCA with Salesforce

I COVER LETTER

Maria Rivera

*** * ***** **, *****, NY 10454 ***************@*****.***

347-***-****

I am writing to express my interest in your company. I bring a strong combination of firsthand field experience, administrative support, and digital proficiency—skills I have honed while working with an energy company, where I regularly utilized Salesforce, Office 365, and advanced Excel tools to manage timesheets, inventory, and service records.

I have earned over thirty certifications in Microsoft Office programs, including Excel, PowerPoint, Outlook, and Teams. These certifications include advanced Excel functions like dashboards, pivot tables, and data analysis. I use Salesforce daily to log my duties and submit timesheets accurately. My strong organizational skills and comfort with technology help me manage field operations, support inventory, and communicate effectively with both clients and team members.

I am seeking a long-term opportunity with a stable, growth-oriented company where I can bring my experience and digital skills to support your team's efficiency and success. My resume is enclosed for your review, and I would welcome the opportunity to further discuss how I can contribute. I look forward to the opportunity to speak with you.

Thank you for your time and consideration.

Sincerely, Maria Rivera

Professional Summary

Reliable and compassionate professional with dual experience in residential

Energy-effigy field technician Field technician managing installations, supply tracking, and Salesforce reporting. Also, a Private Care Assistant (PCA) that helps clients keep their dignity and attentiveness in their daily living. Obtain over thirty certifications in Microsoft Office programs, cybersecurity, and productivity tools. Recognized for precision, organization, and client-centered service.

Skills

•Field Installation & Energy Efficiency

•Inventory Tracking & Supply Management

•Salesforce (Time & Duty Entry)

•In-Home Personal Care Support (PCA)

•Medication Reminders & Meal Prep

•Microsoft Excel (Basic to Expert - 2016, 2019, 365)

•Microsoft Word, Outlook, PowerPoint, Access, Teams

•Cybersecurity Awareness

•Application & Form Handling

•Tenant & Client Communication

Professional Experience

Field Technician I

Association for Energy Affordability (AEA) - Bronx, NY, August 2018 - Present (Hiatus: 2020-2021 due to COVID-19)

•Installed LED lights, low-flow showerheads, and faucet aerators in apartments.

•Collected signed documentation from tenants after installations.

•Maintained logs of inventory delivered and used at field sites.

•Alerted supervisors to low supply levels to prevent work disruptions.

•Logged daily hours and tasks in Salesforce system.

•Contributed to energy-saving initiatives across residential communities.

Private Care Assistant (PCA)

All Country Healthcare - Queens, NY 2024 - Present

Certifications

-Over 30 Microsoft Office Certifications, including:

*Excel: Advanced Excel, PivotTables, Dashboards, VLOOKUP

*PowerPoint: Presentation Design, Transitions & Animations

*Outlook, Word, Teams

-Mastering Access (2016) - Basic & Intermediate

-Cybersecurity 101

Education

•High School Diploma (In Progress)

•Penn Foster High School - PA (Online)

•Expected Completion: April 2025

Delta Epsilon Tau National Honor Society Member

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