Quality Control Inspector - 12+ Years
Resume:
KHadeidra Edwards
Laveen, AZ 85339
Phone: 480-***-****
Email: **********@*****.***
PROFESSIONAL SUMMARY
Experienced Quality Control Inspector with over 12 years of experience in warehouse operations, manufacturing, food production, telecommunications equipment inspection, customer service quality assurance, and healthcare call center quality monitoring. Skilled in quality audits, compliance reviews, documentation, process improvement, defect identification, and ensuring adherence to company standards. Strong attention to detail with the ability to maintain productivity and accuracy in fast-paced environments.
PROFESSIONAL EXPERIENCE
AMWARE
Quality Control Inspector
1250 N Fairway Dr, Avondale, AZ 85323
January 2013 – December 2014
• Inspected incoming and outgoing products for quality, accuracy, and compliance with company standards.
• Performed visual inspections to identify damaged, defective, or non-conforming products.
• Verified product quantities and packaging accuracy before shipment.
• Documented inspection results and maintained quality control records.
• Assisted with inventory audits and cycle counts.
• Investigated quality issues and reported findings to management.
• Ensured warehouse safety and quality procedures were followed.
• Worked closely with production and shipping teams to resolve discrepancies.
PAPA JOHN’S WAREHOUSE
Quality Control Labeler
859 S 86th Ave, Tolleson, AZ 85353
February 2015 – December 2015
• Inspected food containers and packaging labels for accuracy and compliance.
• Verified expiration dates, lot numbers, and product information.
• Ensured food packaging met quality and safety standards.
• Removed and reported mislabeled or damaged products.
• Maintained detailed quality inspection records.
• Conducted routine audits of packaging and labeling processes.
• Assisted with inventory verification and product tracking.
• Followed food safety regulations and sanitation requirements.
CTDI
Quality Control Inspector
8602 W Buckeye Rd Ste 101, Tolleson, AZ 85353
February 2016 – December 2017
• Inspected cable boxes, modems, and telecommunications equipment for defects.
• Tested returned equipment to verify functionality and performance.
• Identified damaged or non-working components and documented findings.
• Ensured equipment met customer and company quality standards.
• Verified serial numbers and inventory tracking information.
• Conducted quality audits on refurbished equipment.
• Maintained accurate inspection reports and documentation.
• Collaborated with repair technicians to resolve quality issues.
TERMINIX
Quality Control Inspector
6770 N Sunrise Blvd, G200, Glendale, AZ 85305
February 2018 – December 2019
• Monitored customer service calls to evaluate employee performance and compliance.
• Reviewed recorded calls for quality assurance and service standards.
• Scored calls using established quality metrics and evaluation forms.
• Identified coaching opportunities and provided feedback to supervisors.
• Ensured adherence to company policies and customer service procedures.
• Documented quality findings and generated performance reports.
• Assisted management with quality improvement initiatives.
• Tracked trends and recommended corrective actions to improve customer satisfaction.
LEGALSHIELD
Quality Control Inspector (Remote)
February 2020 – December 2022
• Monitored inbound and outbound customer service calls for quality assurance.
• Evaluated representative performance against company standards and compliance requirements.
• Reviewed recorded calls for accuracy, professionalism, and customer satisfaction.
• Documented quality scores and prepared detailed audit reports.
• Identified process improvement opportunities and quality trends.
• Assisted supervisors with employee coaching and development.
• Maintained quality assurance databases and records.
• Ensured compliance with company policies and regulatory requirements.
UNITEDHEALTHCARE
Quality Control Inspector (Remote)
January 2023 – Present
• Monitor healthcare customer service calls for quality, accuracy, and regulatory compliance.
• Evaluate representatives on customer interactions, documentation, and professionalism.
• Conduct call audits to ensure HIPAA and healthcare compliance standards are met.
• Review account documentation for completeness and accuracy.
• Provide quality feedback and performance recommendations to management.
• Analyze quality trends and identify opportunities for process improvements.
• Maintain detailed audit reports and quality assurance records.
• Support training initiatives and ongoing quality improvement programs.
• Ensure adherence to company policies, healthcare regulations, and customer service standards.
SKILLS
• Quality Assurance
• Quality Control Inspections
• Call Monitoring
• Compliance Auditing
• Documentation & Reporting
• Inventory Control
• Process Improvement
• Customer Service Quality Evaluation
• Data Entry
• Microsoft Office Suite
• Problem Solving
• Attention to Detail
• HIPAA Compliance
• Warehouse Operations
• Team Collaboration
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