WFH Theme Park Coordinator Candidate

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TREVER E. GRIPPER

Ridgeway, SC 404-***-**** ************@*****.*** linkedin.com/in/euggripp4366 Accomplished and detail-oriented professional with broad-based experience as an Account Coordinator, ProducƟon ArƟst, AdministraƟve Assistant, and Customer Service RepresentaƟve. Demonstrated success in prioriƟzing compeƟng demands and shiŌing needs; adroit at ensuring that Ɵme-sensiƟve projects receive the proper resources and aƩenƟon. Proven success in training and onboarding end-users, skilled at providing technical and IT support explaining technical concepts to non-technical audiences. Experienced in facilitaƟng communicaƟon between internal and external stakeholders at all levels; skilled at building consensus between varying viewpoints, leading conflict resoluƟon, and gathering data needed for project management. PROFESSIONAL EXPERIENCE

TREVER GRIPPER FREELANCE DESIGN Ridgeway, SC

Freelance Desktop Publisher – August 2014 – September 2015; March 2023 – Present

Manage all aspects of business operaƟons, including client acquisiƟon, business development, markeƟng, networking, inventory management, purchasing, vendor relaƟons, customer support, bookkeeping, etc.

Create visually appealing layout designs for various print materials using Adobe CreaƟve Suite, including resumes and markeƟng materials. Communicate with clients to understand design requirements, typography and color preferences, and project deadlines and budgets. Provide rouƟne project updates to all stakeholders.

Manage print producƟon processes from concept to final product delivery. OFF CAMPUS PARTNERS LLC / COSTAR GROUP CharloƩesville, VA Account Coordinator – September 2015 – March 2023

Coordinated new account onboarding for clients lisƟng off-campus properƟes; sent welcome emails and logins, updated Salesforce data, and provided end-user training via digital meeƟngs. Assisted end-user in navigaƟng the housing secƟon, using search filters, and accessing the roommate secƟon.

Reviewed property lisƟngs and site content, edited for appropriateness if needed, added mapping for ameniƟes, suggested improvements to improve lead generaƟon, and evaluated issues and completed troubleshooƟng.

Evaluated reports to idenƟfy potenƟal scammers among new property managers; proofread new lisƟngs to ensure compliance with applicable rules, regulaƟons, and laws.

Created staƟsƟcs reports for large property managers including views ad lead generaƟon.

Provided technical training to new university partners on site navigaƟon, content management, lisƟng approvals.

Evaluated and advised next steps for requested for refunds or student/parent landlord complaints, forwarded complaints to university partners or provided referrals to student legals services as warranted.

Monitored lisƟng approvals; researched and resolved issues with properƟes pending for long periods of Ɵme.

Addressed inquiries on posƟng sublets, using financial aid to pay for off-campus housing, and other topics.

Responded to inbound inquiries related to site lisƟngs converted inquiries into sales. Educated prospecƟve clients on background market research, telephone networking, and direct contact and markeƟng campaigns.

Supported the outside sales force; scheduled appointments, coordinated travel logisƟcs, entered informaƟon into CRM soŌware, and produced and distributed sales and markeƟng materials for outside sales visits.

Conducted site audits to idenƟfy links used by partners; recommend link addiƟons to increase affiliate use.

Provided technical support. Resolved Tier 1 Ɵckets and escalated to Tier 2 as needed. Tested new features and funcƟonality and provided feedback to the development team. IdenƟfied consistently menƟoned user interface

(UI) issues for the IT team and recommend product enhancements.

Maintained the monthly terminaƟon report to ensure the database of clients was up to date. Selected Achievements:

Consistently achieved or exceeded all quality, producƟvity, and customer service goals and metrics.

Assisted in training, coaching, and mentoring new hires on job responsibiliƟes and company policies.

Recommended workflow and process improvements that increased team efficiency and producƟvity. TREVER E. GRIPPER PAGE 2 OF 2

AUTOMOBILE PROTECTION CORPORATION (APCO) Norcross, GA Contractor Coordinator / ProducƟon ArƟst – May 1999 – August 2014

Designed and provided producƟon and project support for a variety of promoƟonal materials. Ensured projects adhered to quality standards and state and insurance regulaƟons related to naƟonwide distribuƟon.

Coordinated inhouse producƟon of customer contracts as requested by risk management, legal, state regulators, and insurers for use in arbitraƟon processes.

Prepared HUB PowerPoint presentaƟons for use by the sales team.

Organized and facilitated weekly creaƟve markeƟng meeƟngs to improve communicaƟon between departments.

Coordinated IT requests, programmed perimeters of customer variable data transfers as needed. Selected Achievements:

RouƟnely achieved or exceeded all quality, producƟvity, and customer service goals and targets.

Served as the primary liaison between in-house IT and underwriƟng departments and outside fulfillment agencies, including Direct Technologies (DTI) and AutomaƟc Data Processing (ADP). TRIO PROGRAMS Columbia, SC

Senior AdministraƟve Assistant / Desktop Publisher – May 1989 – April 1999

Provided administraƟve and office management support to three federally funded non-profit programs.

Managed mulƟple calendars; scheduled appointments and meeƟngs and monitored deadlines.

Coordinated budget administraƟon tasks; reviewed and evaluated financial data for accuracy.

Responded to correspondence; sorted and disseminated inbound mail.

Maintained and organized databases; created and disseminated reports and documentaƟon. Selected Achievements:

Directed event planning and execuƟon from start to finish. Managed event logisƟcs, staffing, inventory, and vendors; coordinated day-of management and ensured seamless event execuƟon for small and large-scale events. EDUCATIONAL BACKGROUND

UNIVERSITY OF SOUTH CAROLINA Columbia, SC

Bachelor of Arts, Studio & Graphic Design

TECHNICAL SKILLS

Salesforce, CRM SoŌware, Adobe CreaƟve Suite (InDesign, Illustrator, Photoshop, Acrobat), MicrosoŌ Office (Word, Excel, PowerPoint, Teams), Google Workspace, Zoom, Slack, Helpscout

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