Executive Support & Scheduling Coordinator

ASHLEY SANTIAGO

Orlando, FL Mobile: 787-***-**** Email: ******************@*****.***

linkedin: ashley-santiago-de-leon-a96057122

PROFESSIONAL PROFILE

Organized and detail-oriented professional with experience in Executive Support, Administrative Operations, Calendar & Travel Coordination, Leadership Operations, Customer Service, and recruitment coordination within fast-paced environments. Skilled in workflow management, communication, multitasking, and keeping accurate documentation while handling confidential information with professionalism and discretion. Recognized for adaptability, strong interpersonal skills, and the ability to support team efficiency, solve operational challenges, and deliver excellent service across cross-functional teams

• Administrative Support • Google Workspace

• Workflow & Process Organization • Microsoft Office 365 (Excel, Word, PowerPoint, Teams & Outlook)

• Customer & Client Service • Conflict Resolution

• Scheduling & Calendar Management • Highly adaptable & quick learner

• Data Entry & Database Management • Verbal & Written Communication

• Bilingual (English & Spanish)

• AI tools

• Salesforce

• Jira

PROFESSIONAL EXPERIENCE

Flight Attendant

Spirit Airlines Orlando, FL 08/2022-05/2026

• Ensured passenger safety, comfort, and regulatory compliance in a fast-paced environment while delivering high-quality customer service

• Communicated safety procedures and operational updates clearly to diverse groups of passengers

• Responded effectively to in-flight conflicts, medical situations, and operational emergencies under pressure

• Collaborated closely with pilots and cabin crew to maintain smooth onboard operations and timely communication

• Identified maintenance and operational concerns and reported findings to leadership to support safety and efficiency

• Demonstrated adaptability, multitasking, and strong interpersonal communication in high-pressure situations

• Position concluded following company operational shutdown in May 2026 Admissions & Marketing Administrative Assistant

Ponce Health Sciences University Ponce, PR 05/2019-08/2022

• Coordinated admissions and recruitment operations through phone, email, events, and in-person interactions for prospective students and families.

• Managed candidate files, admissions records, and official documentation while ensuring accuracy, compliance, and confidentiality.

• Scheduled interviews, campus tours, orientations, committee meetings, and recruitment appointments while maintaining organized workflows.

• Assisted the VP of Admissions and leadership team with travel coordination, lodging arrangements, scheduling, and event-related logistics.

ASHLEY SANTIAGO

• Processed equipment and inventory requisitions while ensuring office, marketing, and admissions materials remained accurate and up to date.

• Utilized Salesforce, Jenzabar, WebAdmit, and Microsoft Office 365 to manage applicant data, communications, and reporting processes.

• Provided bilingual customer service and collaborated cross-functionally with admissions, marketing, and academic departments to improve student experience and operational efficiency.

• Supported leadership with reporting, documentation organization, and strategic admissions operations. Office Administrator

Villalba Tax Service Villalba, PR 01/2013-08/2022

• Managed confidential financial and personal client information with a high level of professionalism and discretion.

• Coordinated client appointments, greeted customers, and provided excellent front-desk customer service.

• Answered multi-line phone systems, responded to client inquiries, and directed communications efficiently.

• Assisted clients with IRS and Puerto Rico Department of Treasury tax-related issues and documentation.

• Processed payments and handled cash transactions for services rendered while maintaining accurate financial records.

• Managed office inventory and ensured office equipment and supplies were properly maintained.

• Processed and verified weekly payroll to ensure timely and accurate employee compensation.

• Maintained organized records and supported daily office operations in a fast-paced environment. EDUCATION

• Master of Business Administration in Human Resources Ana G. Méndez University,Orlando, FL (Online) 2024 – Present

• Bachelor of Science in Office Systems Administration University of Puerto Rico, Ponce Campus 2014 – 2019

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