Remote Virtual Assistant Healthcare Operations Expert

Business Administrator Licensed and Instructor

Jamie Selbe 440-***-**** *****.*****@*****.***

Professional Experience

master in business leader ready to showcase skills in operations, quality, Analysis, Auditing, risk management and safety, regulation knowledge of State and Federal processes. University instructor previously for Healthcare Administration Business courses.

LICENSED NURSING HOME ADMINISTRATOR- PRECEPTOR 2025 to 2026

Highpoint Health with Ascension St. Thomas – Winchester/Sewanee, TN

Operations of two campus Post Acute Units - short stay with rehabilitation

Admission approval, admission intake and Marketing

Grew census from 7 to 22 patients.

Managed financial operations, including OMBs, collections, and insurance reimbursements.

Budget/Accounting, Analytics and Benchmarking, Trending to achieve goals

Labor Lytic use and staffing grids based on census

Quality Assurance, Risk Management, Compliance, Performance Improvements, Root Cause Analysis

Survey preparedness and successful survey compliance.

Oversight as an Administrator with Point Click Care, Aiden, Wellsky - Careport and development of reports for trending and reporting by regulation for JARS, PBJ, Survey POC

Compliance training with changing regulation

Cultivated relationships with key state representatives and surveyors to support compliance initiatives and ensure readiness for Life Safety and Health surveys

Created Audits for State and Federal Regulation use for mock survey and deficiencies

Developed a Post Acute Admission Grid using Red - decline, Yellow - Review, Green Go - accept based on units' skills for census growth

Created yearly training calendar for LTC units, incorporating monthly and quarterly sessions to ensure compliance with federal and state regulations

Development of a Geriatric Training that presents Mental Health Training for staff and families based on the mental health diagnosis with 4 sets of Modules

Team Engagement and Timely Project Completion

Requisitions, Payroll, Time and Attendance, Recruiting, Interviewing, Termination, Orientation on the unit

Procurement oversight for needs such as supplies, hospital equipment and Activity Supplies

Regulatory reporting such as PBJ, JARS, THCA monthly census, NRC surveys, Myers and Stauffer, MDS Audits, Medicare Audits Tenncare

Developed systematic approach and management for Admission process from intake to discharge using an Excel spreadsheet for trending, tracking and Insurance verification related to intake

SIGNATURE OF MONTEAGLE- MONTEAGLE, TN 2024 to 2025

LICENSED NURSING HOME ADMINISTRATOR- PRECEPTOR-

Promoted census growth through passionate interactions with co-workers, residents, families, and visitors

Established positive worker relations and effective communication among staff and community

Oversaw multiple specialty group practices and managed associated contracts.

Procurement experience/ supply, invoice approval, operations

Oversight of Administrative use, and HR obligation in Ultipro, Smartlinx

Specialty Center in Behavioral Health needs- Geriatric, Preferred Partner in Southern, TN area for behavioral needs

130 Bed Facility – 97 Direct Reports

CEO/ADMINISTRATOR- Preceptor 2021 to 2024

Waters of Clinton - Clinton, TN

Operations over all departments, Dietary, Maintenance, Housekeeping, Business office, Human Resources, Admissions, Medical Records, Nursing, Staff Development Coordinator, Transport/Central Supply

Managed financial budgeting and accounting tasks to ensure adherence to organizational standards

Financial Management and Budget Control/ Corporate Compliance and Initiatives

Analyze overages, staffing, budget, income statements, wage analysis

HR, retention and annual reviews, FMLA, Payroll, Orientation, Retention, Time and Attendance, Recruiting, Interviewing

Performed quality assurance and risk management in operations

Cultivated positive worker relations and communication among staff to support engagement and retention

Oversaw management operations in remote and onsite settings

Achieved Joint Commission Accreditation and Bronze Award through AHCA, enhancing facility reputation

Joint Commission Accreditation

Oversight of Administrative use, Tenncare, Primeview, Point Click Care, Ascend, Time and Attendance, Paychex, Procurement Partners, Twin-Med

Multiply Specialty Group Practice and contracts

120 Bed Facility - 90 Direct reports Four Star

ORCHARDVIEW POST ACUTE- KINGSPORT, TN

CEO/ADMINISTRATOR 2020 to 2021

Monitored all departments for adherence to PDPM and TMI standards, ensuring thorough triple checks.

Performed analytics on budget, accounting, and reconciliation processes to ensure financial accuracy.

Trained department leaders in spend down control and financial management techniques, empowering them to manage their own budgets effectively

Financial Management and Budget Control/ Corporate Compliance and Initiatives

Facilitated team engagement and conducted compliance assessments, ensuring adherence to standards and improving operational integrity

Fostered positive worker relations and communication among staff, enhancing team morale and collaboration

Customer Service, Census Growth / Demonstrated a passion for caring as evidenced by interactions with co-workers, residents, families, and visitors

Ensured compliance and risk management during Medicare meetings, facilitating effective quality assurance.

Holston Manor / Epic Healthcare 2019 to 2020

Social Services Director and Administrative Duties as Delegated while working on LNHA / 130 bed facility

Discharge planning, admissions, Quality Assurance

AIT and State License Test- became licensed

Care plans, MDs, family and resident advocate

Fill in for Activities as needed

IDT member, appointments and transfers

Manatee Springs Rehabilitation & Care Center / Premier Healthcare 2017 to 2019

Assistant Nursing Home Administrator / AIT 130 bed facility- 90 Direct Reports

HR oversight of department, Dietary, Maintenance, Housekeeping, Nursing

5 Star Quality Measures

PDPM/Triple Check/IDT Team management

Financials- Operation and Capital Budgeting

Operations Management

80 direct reports

Joint Commission Accreditation/ State and Federal Surveys/ Plan of Correction

Contracts and Negotiation/ Staff Education/ HR duties-hiring/Discipline

Insurance Knowledge/ Medicare and Medicaid reimbursement

Fundraising and Community Relations

Memory Care

Customer Service

Budget, Accounting

Redmond Care & Rehabilitation Center (5 Star Rating) / Ensign Services 2016 to 2017

Director of Social Services / 130 Bed Facility

Effectively recruited, interviewed, and managed in operations qualified staff that met the specifications and objectives of open job positions on remote or onsite locations, 130 bed facility

Strategically coordinated entry and discharge of residents for hospice and palliative care

Analyzed patient insurance information to verify appropriate coverage for their treatment and care

Consistently ensured compliance with policies, procedures, state / federal regulations, and PASSR standards

Professional Experience Continued

Ashtabula County Nursing & Rehabilitation (5 Star) 2014 to 2015

Social Services Director / 130 beds

Expertly designed care strategies that maximized the recovery of clients with Alzheimer’s and memory loss illnesses

Remained highly confidential when handling a high-volume client medical records, cases, personnel and benefits files, and volunteer documentation, case management, discharges and admissions

Enforced federal regulations, state legislation, policies, procedures, and HIPAA security standards

Streamlined daily operations in the 100-bed long-term care state facility and 30 bed SNF unit to increase productivity and efficiency

Shaker Clinic 2012 to 2014

Regional Clinical Case Manager / Marketing

HR oversight, retention, hiring, orientation

Supervised moderate to complex cases for youth and families in an assisted living community

Performed a variety of HR activities including benefits administration and payroll

Productively managed 40 clients built from ground up relations to encourage their commitment to completing psychiatric treatment and community engagement

Collaborated with LISW, RN, LNP, and Psychiatrist in conducting improvement plans, corporate audits, and safety compliance assessments

Kept lines of communication open among insurance companies to secure payments in a timely fashion

Substance Abuse and Mental Health DX

Remote operations experience and onsite

South University 2014 to 2015

On-Campus Professor

Competently developed and implemented engaging lesson plans that facilitated student development in Health Care Administration, Biostatistics, Managerial Accounting, Policy Formation & Leadership in Health Organizations, Health Care Management Information, Health Economics, Health Policy Analysis, Health Care Ethics and Law, Continuous Quality Improvement and Risk Management, Strategic Planning in Health Care, Managed Care & Contractual Services, and Health Care Capstone.

Education & Professional Development

Master of Healthcare Administration, Ashford University; 2012

Bachelor of General Studies-Major Sociology, Kent State University; 2011

Mental Health Technologist, Belmont Technical College 1994

Ohio Valley College, AAS in Music 1989

Activity Director, Social Services Director

Practicing Licensed Nursing Home Administrator 2020- 2025 Licensed

Licenses and Activities:

Executive Director-LNHA State of Tennessee #3896

Leadership Training- CEO Academy

Preceptor AIT TN

Home for the Aged/Assisted Care Living Facility Administrator/Department of Health Tennessee- Certification Number #3412

AHCA

Joint Commission

THCA

Dementia Educator

Trainer and Consultant with crisis intervention and Behaviors

Intervention Specialist with difficult diagnosed behavior patients

Reference’s Upon Request.

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