Management

Antoniette Holloway

****************@*******.*** • 706-***-**** • Augusta, GA

PROFESSIONAL SUMMARY

Results-driven Leasing Agent with 20+ years of diverse professional experience, including expertise in LIHTC and conventional property management. Proven track record in leasing documentation, contract negotiations, rent collection, and tenant relations. Highly skilled in maintaining regulatory compliance, managing multi-unit residential properties, and delivering exceptional customer service. Adept at confidential record management and cross-functional communication. WORK EXPERIENCE

Leasing Agent InterSolutions, Columbia, SC

Oct 2024 – Present

• Manage leasing documentation, service budgets, and contract negotiations for LIHTC and conventional properties.

• Coordinate lease agreements, rent collection, and maintenance issue resolution for a 170–180- unit apartment complex.

• Facilitate property upkeep through effective communication and timely resolution of tenant concerns.

Assistant Manager McDonald's, Augusta, GA

Nov 2017 – Oct 2024

• Ensured compliance with food safety regulations to maintain operational standards and protect consumer health.

• Delivered consistent, high-quality customer service, driving increased satisfaction and repeat patronage.

• Monitored expenditures and managed budget adherence; assumed General Manager duties as needed.

Receptionist Sisters African Braiding Shop, Augusta, GA Jan 2019 – Mar 2020

• Managed client scheduling and confirmations, ensuring timely appointments and efficient daily operations.

• Provided client preparation services to facilitate smooth transitions and maintain a welcoming environment.

Executive Administrative Assistant Faith Abound Outreach Ministry, Hardeeville, SC Jul 2009 – Oct 2017

• Optimized appointment scheduling, correspondence, and financial reporting to enhance operational efficiency.

• Developed and maintained systematic filing infrastructure for critical accounts and confidential documents.

• Drafted and disseminated responses to inquiries and organized key meetings and events.

• Provided MS Office and software training to staff, contributing to professional development initiatives.

Property Manager Woda Management Realtors, LLC, Hardeeville, SC Nov 2009 – Nov 2010

• Oversaw LIHTC lease-up processes and managed leasing documentation, service budgets, and contract negotiations for a 125-unit apartment complex.

• Coordinated tenant lease agreements, rent collection, and maintenance, contributing to property upkeep and tenant satisfaction.

ADDITIONAL EXPERIENCE

Loan Officer Advanced Till Payday, Hardeeville, SC Nov 2002 – Jul 2006

• Assessed and processed loan applications in compliance with financial regulations and confidentiality standards.

• Facilitated customer understanding of loan repayment options and provided guidance on managing financial challenges.

• Cultivated a network of business relationships to enhance loan portfolio through strategic customer engagement.

Teller / CSR / Loan Processor PHSC Federal Credit Union, Silver Springs, MD Sep 1995 – Sep 1997

• Managed daily teller operations including check cashing, deposits, and payments with full protocol compliance.

• Advanced to customer service and loan processing roles, handling account management, ATM card issuance, and loan documentation preparation. CORE COMPETENCIES

• Property Management: LIHTC & Conventional Leasing, Lease Administration, Rent Collection, Maintenance Coordination

• Compliance & Documentation: Regulatory Compliance, Confidential Record Management, Contract Negotiation

• Technology: Microsoft Word, Excel, PowerPoint, Ten-Key Adding Machines, Computer Retail Cashier Systems

• Customer Relations: Client Communication, Vendor Interaction, Conflict Resolution, Customer Service

• Administrative: Financial Reporting, Scheduling, Filing Systems, Staff Training

• Professional Attributes: Strong Time Management, Problem-Solving, Attention to Detail, Industry Policy Adherence

EDUCATION

• Oxon Hill Senior High School – Oxon Hill, Md.

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