Operations & Payroll Specialist
Resume:
AMINA SEYDI
Los Angeles, CA *********@*****.*** 206-***-****
PROFESSIONAL SUMMARY
Results-driven Operations and Payroll Specialist with 10+ years of experience in global HR, payroll administration, staffing, and program management. Specialized in managing end-to-end payroll workflows and resolving complex client escalations within high-growth, remote-first environments. Expert in leveraging asynchronous communication to drive operational excellence and compliance across distributed teams. Proficient in major HCM platforms including Paychex, Gusto, Dayforce, and ADP. CORE COMPETENCIES
Payroll & HRIS: Paychex, Gusto, Dayforce, ADP, Payroll Compliance, End-to-End Processing. Operations: Client Relationship Management (CRM), Escalation Resolution, Process Optimization, Asynchronous Workflow Management.
Leadership: Remote Team Leadership, Global Onboarding, Change Management, Performance Coaching, Remote Operations Support.
PROFESSIONAL EXPERIENCE
METROPOLIS TECHNOLOGIES Oct 2019 – Oct 2024
Operations Coordinator Los Angeles, CA (Hybrid/Remote) Managed full-cycle recruiting, interviewing, and onboarding to support rapid organizational growth. Oversaw payroll administration and HR compliance, maintaining 100% data accuracy using Dayforce, Paychex, and Gusto.
Coordinated complex staffing schedules and partnered with leadership to ensure seamless operational coverage.
Served as a key point of contact for payroll inquiries and internal escalations, improving employee experience and issue resolution.
Supported performance management processes, including coaching, disciplinary actions, and terminations when necessary.
Collaborated with leadership to streamline workflows and improve operational efficiency in a high-growth environment.
CARELINX Sep 2016 – Feb 2019
Program & Training Manager San Francisco, CA (100% Remote) Led company-sponsored training programs and onboarding initiatives in a fully remote, asynchronous environment.
Provided targeted training for community managers on workforce practices, employee management, and program standards.
Represented the company during training initiatives across multiple states, reinforcing company culture and best practices.
Coached and supported staff and management teams on performance management, engagement, and professional development.
Partnered with executive leadership to strengthen workforce practices and enhance cross-functional communication.
Supported recruitment efforts and vendor partnerships to ensure staffing readiness and program continuity.
EATING RECOVERY CENTER 2014 – 2016
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Behavioral Health Coordinator / Staffing Lead Bellevue, WA Provided direct care and supervision for inpatient/residential patients, ensuring safety and compliance with program standards.
Facilitated therapy and support groups while maintaining accurate clinical documentation in a high- pressure environment.
Conducted safety checks and coordinated staffing coverage to maintain required program ratios and operational efficiency.
EDUCATION
Hinds Community College
Licensed Practical Nursing (LPN)
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