Administrative Assistant and Customer Service Pro
Resume:
Jennifer Ihechiluru Onuoha
Al Nahda, Sharjah/Dubai, UAE
Phone: +971********* +971*********
Email: ************************@*****.***
LinkedIn: https://www.linkedin.com/in/jenniferonuoha PROFESSIONAL SUMMARY
Results-driven Administrative and Virtual Assistant professional with extensive experience in remote support, customer service, data handling, scheduling, bookkeeping support, and AI training-related tasks. Skilled in using a wide range of remote collaboration and productivity tools to support fast-paced teams and online projects. Highly organized, detail-oriented, tech- savvy, and adaptable with proven ability to work independently in remote environments. Strong communication, multitasking, and problem-solving skills with experience handling confidential information and meeting deadlines efficiently.
Experienced in administrative support, AI data annotation support, customer interaction, internet research, lead generation, email management, calendar coordination, and remote team collaboration. Seeking remote opportunities through Mercor.ai in Virtual Assistance, AI Training, Data Annotation, Administrative Support, Customer Support, Content Review, Research Assistance, and Operations Support.
CORE SKILLS
● Virtual Assistance
● Administrative Support
● AI Training Support
● Data Annotation & Data Labeling
● Internet Research
● Lead Generation
● Calendar Management
● Email Management
● Customer Support
● Data Entry
● Appointment Scheduling
● File & Document Management
● Microsoft Office Suite
● Google Workspace
● Communication Skills
● Team Collaboration
● CRM Tools
● Bookkeeping Support
● Remote Team Coordination
● Attention to Detail
● Time Management
● Problem Solving
● Multitasking
● Typing & Documentation
● Social Media Support
● Confidential Information Handling
REMOTE TOOLS & SOFTWARE
● Google Workspace (Docs, Sheets, Gmail, Drive, Calendar)
● Microsoft Office (Word, Excel, PowerPoint, Outlook)
● Zoom
● Slack
● Microsoft Teams
● Trello
● Asana
● ClickUp
● Notion
● Canva
● QuickBooks
● ChatGPT & AI Tools
● CRM Systems
● Dropbox
● Google Meet
● WhatsApp Business
● Calendly
PROFESSIONAL EXPERIENCE
Virtual Assistant
Fluxo Remote
2025 – Present
● Provide virtual administrative support for remote operations and client coordination.
● Manage calendars, email communication, scheduling, and task organization.
● Support online research, data entry, and document management.
● Coordinate remote communication using collaboration and productivity tools.
● Assist with customer support and operational follow-ups.
● Maintain confidentiality and accuracy across administrative tasks. Administrative Assistant
Shopify Remote
2020 – 2025
● Provided administrative and operational support in a remote work environment.
● Managed customer records, reports, scheduling, and documentation.
● Assisted with email management, data entry, and online coordination.
● Supported customer service operations and issue resolution.
● Worked with digital tools and remote collaboration platforms to improve workflow efficiency.
● Maintained organized files and ensured timely completion of assigned tasks. EDUCATION
Higher National Diploma (HND) – Banking and Finance Federal Polytechnic Nekede Nigeria
National Diploma (ND) – Banking and Finance
Federal Polytechnic Nekede Nigeria
ADDITIONAL QUALIFICATIONS
● Experienced working in remote and online environments.
● Familiar with AI-assisted workflows and digital productivity systems.
● Strong ability to learn new tools and processes quickly.
● Excellent written and verbal communication skills.
● Able to work independently with minimal supervision.
● Strong attention to accuracy and detail.
TARGET ROLES FOR MERCOR.AI
● Virtual Assistant
● AI Training Assistant
● AI Data Annotator
● Administrative Assistant
● Operations Support Specialist
● Customer Support Representative
● Research Assistant
● Data Entry Specialist
● Content Reviewer
● Remote Executive Assistant
LANGUAGES
● English (Fluent)
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