Medical Reception & Dispatch Professional

Ashley Powell Daphne • 251-***-**** • ***************@*****.*** PROFESSIONAL SUMMARY Customer-focused administrative and customer service professional with 10+ years of experience in medical reception, dispatching, front desk operations, and client support. Recognized for delivering exceptional customer experiences, managing high-volume communications, and maintaining organized daily operations in fast-paced environments. Skilled in appointment scheduling, conflict resolution, insurance verification, multitasking, and administrative coordination. Strong communication skills with the ability to build positive relationships with customers, patients, and team members while maintaining professionalism and confidentiality. Authorized to work in the U.S. • Willing to relocate CORE QUALIFICATIONS • Customer Service & Client Relations • Medical Reception & Front Desk Operations • Dispatching & Scheduling Coordination • Insurance Verification & Patient Intake • Administrative & Clerical Support • Multi-Line Phone Systems • Data Entry & Documentation • HIPAA Compliance & Confidentiality • Microsoft Office Suite & Excel • EMR Systems & Medical Terminology • Problem Solving & Conflict Resolution • Sales & Upselling Techniques • QuickBooks & Office Management • Strong Communication & Organization PROFESSIONAL EXPERIENCE Cashier Piggly Wiggly April 2026 – Present • Deliver friendly and efficient customer service in a fast-paced retail environment. • Process cash, debit, and credit transactions accurately while maintaining balanced cash drawers. • Assist customers with purchases, questions, and issue resolution to ensure a positive shopping experience. Dispatcher Ontime Service Daphne June 2025 – April 2026 • Coordinated daily service calls and scheduled technicians for plumbing, HVAC, and electrical appointments. • Served as the communication hub between customers, technicians, and management to ensure timely service delivery. • Managed high-volume incoming calls while maintaining scheduling accuracy and customer satisfaction. • Prioritized emergency service requests and optimized technician routes for efficiency. Medical Receptionist / Medical Assistant American Family Care Fairhope October 2023 – April 2025 • Scheduled appointments, processed patient intake, and maintained HIPAA compliance. • Verified insurance information and handled patient check-in/check-out procedures. • Assisted medical staff with documentation and basic patient care support. • Maintained accurate patient records and provided excellent front desk customer service. Customer Service Representative (Independent Contractor) Arise Remote January 2023 – January 2025 • Delivered customer support for retail, healthcare, and technology accounts. • Resolved billing concerns, processed orders and returns, and handled account inquiries. • Maintained high customer satisfaction through professional communication and problem-solving skills. Customer Service Representative (Independent Contractor) LiveOps Remote April 2022 – January 2025 • Assisted customers with account management, service questions, and order support. • Followed client guidelines and maintained professionalism in remote customer interactions. • Demonstrated strong multitasking abilities while handling high call volumes. Customer Service Representative / Receptionist Affordable Plumbing Fairhope June 2023 – October 2023 • Scheduled appointments and coordinated work orders for service technicians. • Managed front desk responsibilities, incoming calls, and administrative tasks. • Provided excellent customer communication and appointment follow-up. Greeter / Customer Service The Grand Hotel Point Clear June 2021 – August 2023 • Welcomed guests and created positive first impressions in a hospitality environment. • Assisted with guest inquiries and provided accurate wait times and directions. • Supported overall guest satisfaction through professional and friendly service. Service Coordinator Terry Thompson Chevrolet Daphne August 2021 – January 2023 • Managed incoming service calls, appointment scheduling, and customer paperwork. • Coordinated communication between customers and service departments. • Assisted multiple departments during staffing shortages while maintaining workflow efficiency. EDUCATION Diploma Fortis College July 2012 – September 2013 High School Diploma Fairhope High School Fairhope Graduated May 2012 CERTIFICATIONS • BLS Certification TECHNICAL SKILLS Microsoft Office • Excel • Word • QuickBooks • EMR Systems • Multi-Line Phones • Data Entry (55+ WPM) • iOS & Mobile Devices • Insurance Verification • Appointment Scheduling • Medical Terminology • HIPAA Compliance LANGUAGES • English