Customer Service & Operations Leadership

Location:

Posted:

June 17, 2026

Jennifer Kaper

********.*******@*****.***

Increased customer satisfaction.

Fostered a culture of continuous improvement.

Collaborative problem solver.

Committed to nurturing talent.

Strong articulate communicator.

Committed to continuous improvement.

Budget management and cost-saving initiatives

Project Management and Leadership

Workforce scheduling and shift coordination

Resource allocation and management

Focus on customer satisfaction

Problem resolution

Teller Lead - February, 2026 to May, 2026

ATM (PNC Bank) - Greenville, PA

Customer service

Scheduling appointments

Daily teller operations

Cashier/Food Prep - August, 2023 to February, 2026 Metz Culinary Management - Erie, PA

General Manager - July, 1994 to September, 2016

Suncrest Golf & Grille - Butler, PA

Strengthened relationships with high-impact clients. Led company-wide digital transformation initiative. Tackled major projects.

Employee Management

Product ordering and storing

Customer service and satisfaction

Scheduling customer events

Implemented move to POS from traditional cash handling Payroll

High School - 1998

Knoch High School - Saxonburg, PA

Professional Summary

Skills

Work History

Education