Administrative & Patient Access Specialist

TONYA A LARSEN

**** **** ******, *** ******, WI *4703

******.******@*****.*** 715-***-****

PROFESSIONAL SUMMARY

Detail-oriented administrative and customer service professional with experience supporting healthcare, aviation, and service-based operations. Skilled in-patient reception, appointment coordination, insurance communication, medical records management, data entry, and customer service in fast-paced environments. Experienced working with confidential information, maintaining accurate records, coordinating schedules, and providing exceptional service to patients and clients. Recognized for professionalism, organization, adaptability, and the ability to manage multiple priorities while maintaining a positive customer experience. CORE QUALIFICATIONS

• Patient Access & Front Office Operations: Managed multi-line phones, appointment scheduling, patient intake, and reception while delivering excellent customer service.

• Health Information & Compliance: Handled electronic medical records (EMR), data entry, scanning, insurance verification, and maintained strict HIPAA confidentiality.

• Office Administration & Logistics: Provided comprehensive administrative support, including calendar management, inventory/supply control, and Microsoft Office utilization.

• Collaboration & Problem Solving: Team-oriented professional skilled in conflict resolution, cross- functional collaboration, and daily operational problem-solving. PROFESSIONAL EXPERIENCE

CORPORATE JET COORDINATOR

Ashley Furniture Arcadia, WI

April 2025 - Present

• Coordinate complex schedules and logistics for executives, ensuring accurate and timely communication of travel plans and updates.

• Maintain detailed records, process expense documentation, and ensure accuracy of administrative information.

• Serve as a primary point of contact for internal and external stakeholders, providing professional customer service and issue resolution.

• Manage multiple priorities simultaneously while meeting strict deadlines in a fast-paced environment.

• Coordinate with vendors, transportation providers, and support teams to ensure seamless operations.

• Handle confidential information with professionalism and discretion. ADMINISTRATIVE RECEPTION SPECIALIST

Howell Allen Clinic Nashville, TN

August 2012 - December 2012

• Greeted and checked in patients while maintaining a welcoming and professional clinic environment.

• Verified patient demographic and insurance information and updated records as needed.

• Coordinated scheduling activities and assisted with appointment management for multiple physicians.

• Obtained and processed medical records from outside healthcare providers.

• Assisted with patient intake, room preparation, and collection of patient information.

• Maintained organized patient records while ensuring confidentiality and HIPAA compliance.

• Communicated effectively with patients, providers, insurance representatives, and clinical staff.

• Managed medical supplies and supported daily clinic operations. PRODUCTION CONTROL SPECIALIST

Embraer Aircraft Maintenance Services (EAMS) Nashville, TN March 2013 - November 2013

• Maintained accurate electronic records and documentation in multiple database systems.

• Performed detailed data entry, scanning, auditing, and record management functions.

• Insured compliance with regulatory requirements and documentation standards.

• Collaborated with customers and internal departments to resolve documentation issues promptly. GATE OPERATIONS SPECIALIST

American Eagle Airlines Nashville, TN

September 2011 - July 2012

• Assisted customers with ticketing, scheduling, travel questions, and service requests.

• Processed customer transactions accurately while maintaining excellent customer service standards.

• Handled high-volume customer interactions in a fast-paced environment.

• Resolved passenger concerns professionally and efficiently. SALON OPERATIONS MANAGER

Sun Tan City Hermitage, TN

March 2010 - September 2011

• Managed front desk operations and customer service activities.

• Maintained customer records and processed transactions accurately.

• Scheduled appointments and assisted clients with service-related questions.

• Managed inventory and maintained a clean, organized facility. FLIGHT ATTENDANT

Compass Airlines Minneapolis, MN

October 2007 - June 2009

• Delivered exceptional customer service while ensuring passenger safety and comfort.

• Managed documentation, inventory, and cash-handling responsibilities.

• Assisted passengers with questions and resolved concerns professionally.

• Trained and mentored new employees on customer service standards and procedures. EDUCATION & TRAINING

Flight Attendant Training

Compass Airlines Minneapolis, MN

General Studies

Chippewa Valley Technical College River Falls, WI ADDITIONAL STRENGTHS

• Strong interpersonal and communication skills

• Experience working with confidential information

• Ability to multitask and prioritize competing demands

• Detail-oriented with excellent organizational skills

• Reliable, professional, and team-focused

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