Customer Service Representative - Retail & Payments
Resume:
F
Gloria
Flippen
gloriaflippen*@gmail.c
om
Dover, DE 19901
SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS
Credit card payment processing
Product organization
Sales expertise
Adaptive team player
Customer relations
Problem-solving abilities
Business development understanding
EXPERIENCE
Customer Service Representative
Winter Haven, FL
LEGOLAND Florida/ Mar 2022 to Jul 2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Educated customers on special pricing opportunities and company offerings. Assisted customers with making payments or establishing payment plans to bring accounts current.
Cashier
Winter Haven, FL
McDonald's / Jan 2022 to Mar 2022
Collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times. Helped with purchases and signed customers up for rewards program. Sales Clerk
Winter Haven, FL
Bealls/ Aug 2021 to Nov 2021
Responded to customer questions about products and services. Greeted customers upon entrance and handled cash and credit transactions. Put new merchandise on shelves and racks in attractive arrangements. Assisted customers with product, promotion and policy information. Operated cash registers, scanners and computers to itemize and total customer purchases.
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Front of House Team Member
Camden, DE
Chick-fil-A/ Jun 2020 to Oct 2020
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Replenished supplies and organized food preparation stations to maximize productivity.
Greeted and talked pleasantly with customers to promote positive image for business. Followed national, state and local safety, health and sanitation guidelines to protect guests.
EDUCATION AND TRAINING
High School Diploma
Winter Haven Senior High School May 2021
Winter Haven, FL
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