Customer-Focused Front Desk & Receptionist

LAKESHIA MCCULLOUGH

* **** *********** ******* *****, Houston, TX 77076 & 346-***-**** ~~ &**********************@*****.***

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PROFESSIONAL SUMMARY

Detail-oriented and customer-focused professional with experience in front desk operations, client communication, and

administrative support. Skilled in managing inquiries, resolving issues, and ensuring a positive experience for visitors

ing confidentiality, handling high call volumes, and supporting the efficient daily

and clients. Adept at maintai,

operations of fast-paced environments.

EDUCATION

Houston Community College (HCC), Houston, TX

Jan 2025 ~ Present

Arts & Sciences Program

Prairie View A&M, Biology

Booker T. Washington High School, Houston, TX

Graduated 1996

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PROFESSIONAL EXPERIENCE

Receptionist 07/28/2023 - Present

Santa Maria Hostel, Houston, TX

© Welcome visitors and resolve inquiries and issues in a courteous and professional manner.

¢ Manage security and telecommunications systems to ensure a safe and efficient environment.

* Handle incoming calls, emails, and general correspondence with accuracy and timeliness.

* Take messages and ensure proper delivery to appropriate staff members.

Manage meeting room scheduling and availability.

Assist with client sign-in procedures and ensure all information is recorded accurately.

¢ Familiarize clients with programs, policies, and departmental rules to ensure compliance.

Provider Communications Representative 12/29/2021 - 05/03/2023

Alorica, Houston, TX

¢ Handled inbound calls regarding claims, authorizations, and provider services.

¢ Verified member and provider information and resolved issues efficiently.

¢ Communicated plan details for Community Health Choice Marketplace, HHSC, Employee Retirement

Systems of Texas, and Sendero Health Plans.

* Documented interactions accurately in accordance with HIPAA regulations and company policies.

* Maintained high performance metrics for call quality, customer satisfaction, and productivity.

CORE SKILLS

* Client Service & Relationship Building * Scheduling & Meeting Coordination * Attention to Detail

+ Phone, Email & Correspondence * Security & Telecommunications Systems Confidentiality & Data Security

* Problem Solving & Conflict Resolution * Time Management & Prioritization * Microsoft Office Suite

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