Operations Manager - Multi-Site Operations Leader

DAVID W. BENES

Jonesboro, AR 205-***-**** *******@*****.*** LinkedIn Profile

Operations Manager

A results-driven, growth-focused operations executive with progressive leadership experience driving operational excellence across manufacturing, electrical distribution, construction services, and industrial automation environments. Demonstrated success leading multi-site operations, optimizing P&L performance, standardizing SOPs, and building high-performing cross-functional teams. Proven ability to align operational strategy with corporate objectives to accelerate revenue growth, expand EBITDA margins, and strengthen organizational scalability. Adept at executing structured financial controls, enhancing inventory accuracy, improving safety compliance, and driving lean process improvements that increase throughput and reduce waste. Recognized for nurturing strong executive partnerships, improving forecasting accuracy, strengthening audit readiness, and enhancing customer retention. Highly adaptable leader who operates effectively across diverse environments and organizational settings. Dependable, ethical, and professional executive committed to accountability, operational discipline, and respect for the organization, the environment, and colleagues at every level. CORE SKILLS AND COMPETENCIES

P&L Management & EBITDA Performance Budgeting, Forecasting & Capital Planning Operational Strategy Development & Execution Multi-Site Operations & Plant Leadership Contractor & Project Operations Oversight Gross Margin & Profitability Optimization Cost Management & Financial Controls KPI Development, Performance Metrics & Analytics Reporting Process Optimization & Lean Methodologies Organizational Design & Workforce Planning Supply Chain, Inventory & Warehouse Management Risk Management, Compliance & Internal Controls Audit Readiness & Governance Industrial Safety & Regulatory Compliance Systems Implementation (ERP/CRM/Operational Platforms) Automation & Process Engineering Equipment & Asset Lifecycle Management Project & Program Management Commercial Operations & Strategic Growth SOP, Policy & Procedure Development Stakeholder Engagement Logistics & Distribution Management SELECTED CAREER ACHIEVEMENTS

Streamlined production, warehousing, and overall operational workflows to improve efficiency and throughput, implementing enhanced policies and procedures, including purchasing and receiving SOPs, and strengthening inventory control systems.

Developed and refined standard operating procedures to enhance consistency, accountability, and performance.

Contributed to measurable sales growth by understanding and supporting sales strategy, leveraging distributor programs and proven sales techniques to drive revenue expansion, while enhancing project-level gross profit margins through targeted adjustments on underperforming initiatives.

PROFESSIONAL EXPERIENCE

ARKANSAS ELECTRICAL OUTLET Forrest City, AR Mar 2022 to Present Manager of Operations

Directed end-to-end daily operations across multiple production departments, ensuring seamless coordination, productivity, and on-time output. Resolved complex personnel matters by leading conflict management initiatives and directing full-cycle hiring and termination processes, fostering a productive and compliant workforce. Directed multi-disciplinary manufacturing operations—including CNC machining, metal braking and stamping, electrical wiring, powder coating, and fabrication—maximizing throughput and quality. Standardize processes by designing and implementing SOPs, policies, and procedures across purchasing, inventory, and production workflows, enhancing efficiency and accountability.

Optimized financial performance by overseeing PGL statements, budgets, and EBITDA reporting, ensuring accurate forecasting and improved fiscal accountability, while driving revenue growth that consistently outpaced projections, achieving 8-10% versus the expected 3-4%.

Enhanced inventory accuracy and control by engineering structured quantity and location management systems, streamlining production workflows, reducing discrepancies, and improving material availability across operations.

Strengthened profitability tracking through detailed monitoring and analysis of sales performance and key line items within P&L statements, while reducing costs by consolidating vendors and sourcing more profitable, value-driven suppliers to drive informed executive decision-making.

Elevated audit readiness and compliance by developing systematic inventory audit processes, ensuring consistent accuracy and operational transparency.

Reinforced workplace safety standards by implementing structured protocols across shop floors and warehouse operations, minimizing risk, promoting regulatory compliance, and achieving successful inspections with only minor infractions.

Enhanced inventory accuracy and control by engineering structured quantity and location management systems, streamlining production workflows, reducing discrepancies from an initial $8M (6% variance) to under 1% over tenure, and improving material availability across operations. STRATEGIC GLOBAL RESOURCES Memphis, TN Nov 2021 to Feb 2022 Operations Manager

Led full-cycle financial oversight, administering budgets and P&L operations to ensure fiscal accountability and improved organizational performance. Implemented comprehensive equipment lifecycle management programs, ensuring operational readiness, minimizing downtime, and extending asset longevity. Negotiated and administered vendor and customer relationships, overseeing competitive quoting, progressive and final invoicing, and revenue flow management to strengthen profitability and client satisfaction.

Orchestrated the strategic mobilization of crews and materials to multiple job sites, up to five active projects nationwide, strategically positioning resources to maximize project timelines, productivity, and ensure on-time delivery.

Oversaw workforce management initiatives, including recruitment of 2-5 employees per crew based on project needs, performance oversight, conflict resolution, and workforce optimization, fostering high-performing, accountable teams with strong retention through transparency and candid communication. 31W INSULATION Birmingham, AL May 2014 to Dec 2017 and Apr 2020 to Nov 2021 Branch Manager / Operations Manager

Spearheaded end-to-end commercial and residential project operations by overseeing quoting, installations, and invoicing processes, ensuring seamless execution and client satisfaction. Delivered comprehensive daily, weekly, and monthly performance reports to corporate leadership, strengthening accountability and data-driven decision-making. Strengthened cost control and operational continuity by proactively monitoring and maintaining optimal inventory levels.

Optimized workforce deployment by strategically scheduling 5–6 daily field crews (2–4 members each), maximizing productivity and on-time project completion while fostering high retention through honest team management.

Enhanced operational efficiency by adapting and refining corporate procedures to align with facility-specific requirements and performance standards, improving overall profit margins.

Accelerated revenue growth by managing the sales pipeline, executing targeted sales strategies, enforcing structured sales policies, and streamlining processes based on lessons learned from previous bids. FRAVERT SERVICES Birmingham, AL Jan 2017 to Mar 2020 Director of Service

Headed all installation and service department operations, enhancing workflow efficiency and driving overall performance excellence. Generated accurate and competitive project quotations, supporting revenue generation and improving bid-win ratios. Cultivated strategic partnerships with property managers, securing new service contracts and establishing long-term business relationships. Advised and liaised directly with the Vice President of Fravert Services, influencing strategic decisions and operational direction. Engineered inclusive daily crew schedules, coordinating labor, materials, tools, and project details to ensure seamless field execution.

Expanded the customer base, enhanced retention strategies, and accelerated sales growth with increased recurring revenue.

CARLO GAVAZZI AUTOMATION AL, TN, MS, and FL Panhandle May 2011 to Jan 2014 Account / Territory Manager

Governed distributor and client relationship strategies to enhance market coverage, streamline sales processes, and elevate overall territory performance. Superintended full-cycle sales strategy across the Southeast region, accelerating revenue growth through strategic engagement with customers and distributors. Forged high-value partnerships with large OEMs and small local shops, maximizing account retention and long-term revenue streams.

Exceeded territory performance benchmarks to attain bonus-level achievement by surpassing quarterly targets and strengthening market penetration.

Amplified customer portfolio performance by increasing per-account purchase volume and broadening product adoption across existing accounts.

EARLY CAREER EXPERIENCE

BROOKS UTILITY PRODUCTS, AL, MS, GA, LA, AR Field Sales Manager EDUCATION

UNIVERSITY OF ALABAMA B.S. Business Management

JEFFERSON STATE COMMUNITY COLLEGE Architectural and Building Sciences/Technology

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