Remote Document Clerk & Admin Assistant

ORION CHO

New Orleans, LA 323-***-**** **********@*****.*** LinkedIn:

linkedin.com/in/OrionCho23

OVERNIGHT CUSTOMER SERVICE / CALL CENTER

SPECIALIST

Customer-focused professional with 10+ years of experience in high-volume service environments including hospitality, guest services, reservations, and fast-paced coordination roles. Proven ability to deliver calm, empathetic, and solution-driven communication in overnight and high-pressure settings. Skilled in handling inbound calls, resolving customer concerns on first contact, managing sensitive guest information, and ensuring a high-touch customer experience.

Experienced working overnight and early-morning shifts in operational environments requiring accuracy, urgency, and emotional intelligence.

CORE SKILLS

● Inbound Customer Support & Call Handling

● One-Call Resolution & Conflict De-escalation

● Customer Retention & Relationship Building

● Reservation & Account Management

● High-Volume Data Entry & Accuracy

● Active Listening & Empathetic Communication

● Multitasking in Fast-Paced Environments

● CRM & Administrative Systems

● Overnight / Early Morning Shift Experience

● Cross-Department Communication

PROFESSIONAL EXPERIENCE

Hilton Riverside — New Orleans, LA

Group Rooms Coordinator / Reservations Support 2022 – 2023

● Handled high-volume inbound calls, emails, and reservation requests with accuracy and professionalism

● Entered, modified, and verified guest reservations and group rooming lists in real-time systems

● Resolved booking discrepancies and ensured guest satisfaction through clear communication and follow-up

● Collaborated with sales and operations teams to ensure seamless guest experience for large group bookings

● Managed sensitive guest data while maintaining confidentiality and service quality standards

Harrah’s Casino (Caesars Entertainment) — New Orleans, LA Guest Services Representative 2022

● Delivered in-person and phone-based customer support for VIP and loyalty program members

● Assisted guests with navigation, services, promotions, and account-related inquiries

● Maintained up-to-date knowledge of property services to ensure accurate customer guidance

● Supported guest experience by resolving issues quickly and professionally in a high-traffic environment

F The Bar / Culinary Operations (Externship) — Las Vegas, NV Customer-Facing Kitchen & Service Support 2023

● Supported chef-led service operations in a fast-paced, high-volume environment

● Ensured accuracy, cleanliness, and timely execution of customer orders

● Maintained strong communication with team members to ensure seamless service flow MGM Grand Hotel & Casino — Las Vegas, NV

Relief Steward (Overnight/Rotating Shifts) 2023

● Worked in a high-volume overnight hospitality environment supporting continuous operations

● Maintained sanitation and operational readiness under strict timelines

● Collaborated with multiple departments to ensure smooth guest-facing service continuity TMZ (Field Assignment Coordination) — Los Angeles, CA Field Assignment Coordinator 2014 – 2015

● Coordinated real-time communication between field reporters, producers, and external contacts

● Managed scheduling, logistics, and urgent updates in fast-moving, high-pressure situations

● Provided clear, accurate information to multiple stakeholders simultaneously Bovary & Butterfly — Los Angeles, CA

Receptionist / Front Office Support 2017 – 2018

● Managed inbound calls, visitor inquiries, scheduling, and administrative support tasks

● Delivered professional and friendly customer-facing communication in person and over the phone

● Handled multiple priorities including filing, communication routing, and office coordination

EDUCATION

Culinary Academy Las Vegas — Las Vegas, NV

Kitchen Steward Certification 2023

Oral Roberts University — Tulsa, OK

Bachelor of Science 2008

ADDITIONAL EXPERIENCE HIGHLIGHTS

● Overnight bakery production experience (Panera Bread / commercial baking operations)

● High-volume hospitality service in casino and hotel environments

● Experience handling sensitive guest issues, VIP customers, and reservation systems

● Strong background in structured communication and fast problem resolution CERTIFICATIONS

● ServSafe Food Handler

● SNHD Food Handler

● First Aid & CPR

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