Senior Research Analyst & Customer Support

Ansal Dekhne

Jaipur, India

Mobile: +91-952******* Email: *************@*****.***

Professional Summary

Results-driven Senior Research Analyst and Customer Support Specialist with over 4 years of experience specializing in data validation, B2B lead generation, and technical operations. Expertise in email verification, deliverability analysis, and ensuring high-quality outreach campaigns. Proven track record in managing complex client queries, technical troubleshooting, and maintaining high- performance service metrics.

Key Skills

• Cold Email & Outreach: Campaign Strategy, Email Copywriting, Personalization, Deliverability.

• Lead Generation: LinkedIn Sales Navigator, Prospect Research, Lead Qualification, Data Validation.

• Technical Support: Software/Hardware Troubleshooting, Real-time Client Support.

• Data Management: Excel/Google Sheets, Analytical Reporting, CRM Pipeline Management. Tools & Technologies

• Lead Gen/Email: Apollo, ZoomInfo ((Hands-on experience),

• Support/CRM: Zendesk

• Productivity: Google Sheet, Microsoft Excel (Advanced). Professional Experience

Customer Support Executive

Teleperformance Jan 2024 – May 2025

• Deliver real-time technical support for software, hardware, and device troubleshooting across phone, chat, and email channels.

• Manage end-to-end operations, handling high-volume customer queries while maintaining strict service quality metrics.

• Oversee account management and billing to ensure accurate financial transactions and smooth operational flow.

• Bridge the gap between technical issues and client satisfaction through streamlined communication.

Senior Research Analyst (Lead Generation & Outreach) Astegic Infosoft Pvt. Ltd. Aug 2021 – Jan 2024 Jaipur, Rajasthan

• B2B Outreach: Spearheaded cold email and LinkedIn outreach campaigns, focusing on high- quality lead generation and data accuracy.

• Data Verification: Performed advanced email validation to identify catch-all domains and risky addresses, significantly reducing bounce rates.

• Reporting: Prepared in-depth analytical reports and data insights to guide strategic planning and internal team collaboration.

• CRM & Support: Managed client data delivery via ticketing systems (Zendesk) and maintained meticulous Excel-based customer records.

• Research: Conducted extensive market research to identify prospects and build targeted lead databases.

Key Achievements

• Efficiency: Reduced email bounce rates by 20% through rigorous verification and list cleaning techniques.

• Growth: Generated 5,000+ qualified B2B leads across multiple industries during tenure at Astegic.

• Performance: Consistently met and exceeded service quality KPIs in a fast-paced technical support environment.

Education

• Master’s in English literature Rajasthan University 2023 – 2025

• Bachelor of Arts (B.A.) Rajasthan University 2020-2023

• Senior Secondary Education National Institute of Open Schooling 2019 – 2020

• Secondary Education Tagore International School 2018 – 2019 Additional Information

• Communication: Strong persuasive writing and verbal skills for both sales and technical support.

• Multitasking: Ability to manage multiple technical tickets and outreach campaigns simultaneously.

• Detail-Oriented: Focused on 100% data accuracy.

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